Social Media: Who’s On Your Blogroll – And Who Cares?

What we loosely call "social media" is built on shifting sands. When I first started blogging what now seems like eons ago, blogrolls were a hot topic. Even now I still get the occasional email from someone asking for a “link exchange”. (And if you are reading this, please note, I will link to you as long as you write something worth reading.) 

Blogrolls – those long lists of websites scrolling down the side of a blog were the equivalent of gold, achieving four things at once:

  1. Roll call: It is an easy to use way of reading your favourite blogs. Simply click through and read
  2. Inbound links: Creating an inbound link for another website pushes it further up the Google search rankings
  3. Social capital: When you link to another website it provides an easy way to drive traffic to another’s website. Just like you share your ideas and content on your blog, links on a blogroll allow you to share your readers
  4. Social proof: A link on a blogroll shows your readers (and the authors of linked websites) what you consider worth reading. It’s an endorsement and acts as a form of social proof.

Over the last couple of years, the practice of updating and actively managing a blogroll has fallen away. In my case, it is to do with the sheer number of quality blogs that I read – I have effectively moved my blogroll to a feedreader – so it no longer functions as a roll call of my favourite blogs.

However, the remaining points hold true. Inbound links are still important for website rankings, creating context for your readers via links to other sites is essential and in the great sea of anonymous web analytics, it’s great to know that YOU read ME.

So it is in this spirit that I am making a concerted effort to update my blogroll. Today I will be adding the following blogs to my long-neglected blogroll.

  • Matthew Gain: Writes a great blog on PR and the changing media landscape. He provides deep analysis on interesting topics (well, interesting to me, anyway). His blog (and Posterous) site are a great filter – it’s what you need without the distraction
  • Dave Phillips: The Cafe Dave blog is a lovely mix of personal thinking and coffee reviews. A regular of coffee mornings here in Sydney, Dave is to go-to guy when it comes to getting a latte just right.
  • Gavin Costello: Opinionated and pithy, the franksting blog dissects a range of social media and product marketing topics. You’ll love it.
  • Vocal Branding: The always charming Tim Noonan has a special gift. He can hear the way your brand makes people feel. And if you come to coffee morning he will read back the personal brand in your voice. Scared?
  • Sales Habitudes: I was lucky enough to meet Jeff Garrison during a recent trip to the US. I was amazed to be introduced to an energized group of bloggers and social media folk living and working in and around Des Moines, Iowa. Jeff’s blog brings a refreshing focus on sales – yes, social media + sales. Believe it.
  • Rob James: The blog of local startup Posse’s CTO, is full of tech, gadgets and tips. But I am hoping for some behind the scenes storytelling as Rob helps Posse take on the big players of the music promotion world.
  • My Proactive Life: The energetic Andrew Blanda has stopped talking and started walking. It’s a great blog (and personal diary) about transforming your life … from someone who is in the midst of doing just that.
  • A Cat in a Tree: Cathie McGinn’s intriguingly titled blog muses on topics close to her heart – from work to life and all the things in between.
  • B2B Marketing Insider: Michael Brenner’s prolific blogging on B2B topics is a must read for the serious marketer. How he finds time to also write the B2C Marketing Insider blog as well is anyone’s guess.
  • Happiness We Share: Nicola Swankie has the curious ability to weave marketing, social media and personal history into compelling blog posts. Definitely one to watch.
  • Warlach’s World: Lachlan Hibbert-Wells is a self-confessed geek. More on the cultural studies side of the fence than technology, he shines a light on the strange dance that we people do with the gadgets and technologies we love.
  • Marc Jarman: Promises to blog more. Of course, promises are cheap. I am hoping to see more on the orchestration of social media!

Five Must-Read Posts from Last Week

I have been taking it easy during the first half of January – catching up on some reading and doing very little writing.

I have, however, been working fairly consistently on the latest instalment of The Age of Conversation (more on that to come in coming weeks) – and I can promise you that this book is even better than the last!

But now I am getting back into the rhythm of the year – and that means sharing with you the five must-read posts from the last week.

  1. Sam Ismail has an excellent post showing that brands, agencies and the digital strategists who work for them often underestimate the power of social media.
  2. Kate Carruthers presents a bloggers eye-view regarding ANZ Bank’s latest social media programFebusave. It’s good to see alignment between a social good (women saving) and brands (ANZ) – and I hope to see more during 2010.
  3. Ross Dawson points out that Australians are #1 users of social media globally. Data from a recent Nielsen report indicates that Australia’s slow uptake of social media has been rectified, and that far from lagging, our USE is increasing. For brands who are experimenting with social media, this is great news – it puts them well out in front of those too timid to try.
  4. Mike Arauz looks at the question of company brands vs personal brands and raises some interesting questions. Who do you recognise first – David Armano, Steve Rubel or the company they work for – Edelman? Does this matter? What does it mean for social participation in the workplace?
  5. Sean Howard kicks off a great series of How-Tos with Social Media Unplugged: The Framework and Guidelines. Excellent, practical advice from one of the best minds in the business.

Get the Early Bird Discount for ConnectNow!

The Marketing Now panel discussion

Last year I had a great time speaking and learning at the MarketingNow Conference in Melbourne. Siobhan Bulfin had put together a great program of speakers and created a unique, insightful and very focused event that really got conversations going – so much so that the group posterous site (for speakers AND conference attendees) continues to grow.

After the event, there was a great deal of discussion around the name of the event. What would it be called if it was held again? Was it really about marketing or was the conference, the workshop format and the discussions about marketing – or about broader topics – the changing nature of our identities, the social transformations taking place and the emergence of ubiquitous computing?

I am pleased to say that the next incarnation of the conference is to be held in Sydney, from April 7-9:

ConnectNow is a marketing and communications conference focusing on the convergence of social media, emerging technologies and enterprise. The three-day event brings together visionaries and specialists in the field of new media marketing, community management and social technologies covering the latest strategies, tools and best practices in marketing innovation.

I will be speaking (and would love to see you there). But Siobhan has jam-packed the program with some of the people who I have been reading and learning from for years – Gary Vaynerchuck, Brian Solis, Tara Hunt, Debs Schultz and Katie Chatfield together with Darren Rowse, Laurel Papworth, Jim Stewart, Stephen Johnson, Nathalie Hofsteede and Sharon Crost.

Until the end of January, you can pick up the two-day conference pass for $695, But that’s only for the early birds. Register tohttp://www.connectnow.net.au/register/day. You won’t be disappointed.

Your Best Posts of 2009

Last month, as 2009 stumbled towards its own end, I asked you to share those posts that you felt were your best. I was interested in what you wrote, what you thought – and what you were prepared to share.

In response, I received emails, tweets and comments, showcasing the touching, funny and emotional aspects of our lives. This, in turn, revealed what I consider to be substantial social transformations that are currently being manifested via social media – the most important of which, I believe, continues to be “the rise of storytelling”. Each and every one of these posts resonated with its audience (and its author) for a simple reason – the power of its story to touch, engage and connect us. Let’s take a look in more detail …

We are hard wired to connect. Steve Woodruff shared the story of his son’s graduation from the US Marines. There were pictures, videos, ongoing updates – and a whole bunch of comments. The most interesting thing is that the comments were not specifically for Steve, or for the post, but for his son, David. Now, most of the commenters have never met David, but this did not stop them leaving very personal comments. Given the chance and the right context, we will share deeply personal beliefs and concerns in a very public sphere because we are hardwired to connect.

Why work harder when you can work smarter? Martin Shanahan’s schoolboy reminiscences made me smile. While this post looks literally at the way a bit of spit and polish can give your boots a long lasting sheen, sometimes you need to use a bit of nous, and the knowledge handed down from someone who has “been there and done that”. If you are an entrepreneur (or want to be), you could learn plenty from Kim Wingerei’s generous explanation of what CAN go wrong in the world of a startup. Clay Hebert shared some anecdotes from the life changing experience of being mentored by Seth Godin. Many of us think that we have to experience our own failures – but learning from the failures and experiences of others can allow you to catapult yourself forwards. As Clay suggests, sometimes you have to lean in.

Bravely embrace the future. It’s easy to say “no” to new things – to new challenges and opportunities. But Paulo Henrique Lemos suggests (along with Steve Jobs) that we can only connect the dots when we look backwards – and that the uncertain future is where we make our reputation, our mistakes and achieve our greatest triumphs. Interestingly, Trent Collins’ post about becoming a father captures this tension rather eloquently.

Where we rush towards the future, we also hunger for the past. Roger Lawrence reminds us that when “social” takes over, social media is nowhere to be found. During a 25th school reunion in South Africa, the running string of festivities meant that, for those attending, the rest of the world ceased to exist. Roger shares anecdotes, photographs and his experience of “return” – and photographs of the underside of the desk where he and his mates carved their names seems to take on a special significance – for while social media and technology propels us forward, faster, we are also anchored by our personal histories – and there is a richness to be found in the tension between the two.

The important story is the story you tell. Sometimes people wonder what story they should tell about their business. They wonder whether, if they start a blog, whether they could sustain it. The worry about running out of content. Or ideas. But Sornie shows that the truth sometimes gets in the way of a good story – it happens in fiction (which is why it is called fiction), and it happens in marketing too.

Stories need connections. Marketers often have trouble pulling together different strands of a story. They get caught starting – or in the middle – and forget to link each piece together. Rich Nadworny highlights the importance of pulling all your narrative threads together – making sure that the connections are made, that the hero wins and that there is sufficient drama to carry us all along for the ride. And Leo Hillary shows just what happens when we get a story just right – beautiful!

It’s time for business, PR and social media to grow up and get along. Craig Pearce sheds some light on the culture of public relations and  Sean R. Nicholson weaves personal and professional experience together to show how some of the fears around social media make us look like ostriches (with our heads in the sand). And on the same topic, Stuart Foster demonstrates exactly how some brands and businesses are using storytelling as part of their experiential marketing strategy. But then Stefano Maggi provides the insight into HOW you do this – building and curating content within a social ecosystem.

Learn and iterate. We can learn from everything that we do – but sometimes, in our rush for the next, new thing, we forget to reflect on our successes and what made them work. Scott Mendelson has a great, in-depth article looking back at the Batman movie – what made it unique and how it set the scene for all that followed. And yes, it was over 20 years ago.

Complexity breeds resilience. Not only are we experiencing vast amounts of change in our lives – from society and culture to the workplace and politics – the rate of change is accelerating. But rather than hiding from this, Mike Chitty urges us to embrace the complexity. While we may get a buzz out of collaborating with “like minds”, in working with those who are vastly different, we will be exposed to opportunities that would never otherwise arise.

The devil is in the details. If you are like me, you pride yourself on your big picture ideas. But I also have a secret – something that my bosses seem to have all known – that I am actually all about the details. Dennis Price points out that in any business there are only a handful of people who really NEED to be big picture people – and that you (and I) are unlikely to be one of those people. It’s a great post that reminds us all to keep our eyes on the prize – but attend to the details because, as Heather Rast reminds us, that’s where the gold lies.

Everything is personal. No matter how hard we try to hide behind our professions, our roles as parents or children or our place in a community, at the end of the day everything is personal. And what makes something stick – what makes a story remarkable and an experience memorable – comes from this understanding. Heather shows that sometimes you need to bump some heads to get your point across, while Tim Berry brings a much needed personal perspective to the world of business, with some excellent practical advice. And Jasmin Tragas shows just what can be achieved when you put your creativity, passion and energy into a worthwhile cause.

Sometimes a story can stop you in your tracks. Mandi Bateson’s post Remember Ruby, is the pure telling of a story – a tragic and powerful story; while the searing honesty of this story from Zana literally knocked the breath from my body. It’s the story you read for which there are no words. It’s called Stop – and I did.

Social Media is Like Whack-a-Mole

Social media is a world of open doors. Wherever you look, you will see opportunity, challenge and a rush to fill the empty space. Sure you can plug the gap with a Facebook page, a Twitter account or even a blog. But in reality, social media shifts and changes with a surprising velocity. No sooner do you get a fix on the latest suite of applications, tools or approaches than something new pops its shiny head up, grabbing your attention. Meanwhile your recent favourite disappears from view. How quickly can you move? How do you respond? And where do you focus your attention?

In this way, social media is like a game of Whack-a-Mole.

The thing is, when it comes to business, you are approaching social media with a certain agenda. No matter whether your goals or objectives and business strategy direct your focus towards sales, brand building, HR or customer service (or many other touchpoints), you will want to be investing your precious time in a way that delivers against these objectives. This is true – even if one of your objectives is to experiment.

For me, even experimentation is foreplay for a form of operationalisation. I am always thinking, “where does this go next”, or “how can we make this work beyond me – and how do we transfer it to a team”.

But what do you need to consider when it comes to operationalising social media? Well, as promised, Valeria Maltoni has made available her eBook looking through the year ahead. Called Marketing in 2010, this free eBook brings a bunch of leading social media thinkers together to think through what it takes to go from idea to making social media work over and over again. Download the free Marketing in 2010 eBook here.

My chapter is entitled “Social Media is Like Water”, but there is plenty of great thinking, advice and detailed instruction from Jason Baer, Olivier Blanchard, Danny Brown, Mark Earls, Rachel Happe, Jackie Huba, Jonathan MacDonald, Amber Naslund and Shannon Paul. Hope you enjoy it!

Ten Ways to Kill Community

Sometimes the best way of understanding HOW to do something is to think how NOT to. In this fantastic short presentation, Marilyn Pratt steps through the 10 things that you can do to kill off the community that has begun to grow around your brand (or products, services etc). There is some great insight that can be applied to any business’ community – and each point is backed up with the hard won experience of working in, building up and evangelising a large corporate community.

Marilyn is one of SAP’s community evangelists and knows first-hand what works (and doesn’t) – but does this accord with your experience? What other ways have you found to kill your community?

Paul McEnany Mans Up for Movember

We all have a past – some of us choose to hide it, others feel compelled to share it. This episode of Judge Judy was obviously filmed well before Paul McEnany became a suave and sophisticated advertising executive. But some years ago, just after Pauly left his mountain home to study in the big bad city, he found himself embroiled in a legal fiasco. It was friend vs friend.

McEnany-Criminal Now, of course, I am wondering whether Paul will be sporting some new facial hair – because, yes, it is Movember time again. And I am manning-up for Movember – shaving my face and then sculpting it into a furrier, more 70s version of myself – all in the name of charity.

Each year Movember aims to change the face of men’s health – raising awareness of, and funds for research for, depression and prostate cancer. You can help make sure that we never have to grow moustaches again – by supporting a “mo bro” with a donation. Although I can’t promise that Paul will refrain from resurrecting his hillbilly-style appearance.

Oh, and you can join our Movember team right here. Go on. You know you want to!

The Pillars of Awesomeness

Umair Haque has thrown open a unique challenge:

Send me your thoughts on awesomeness. A sentence, a paragraph, an essay. Positive, negative, explanatory, or exploratory. Your own real-world examples, or your vision of awesomeness.

Here are some questions to get you started thinking:

  • What resonated most (or least) with you about the idea of awesomeness?
  • Who do you think is awesome — versus just merely innovative?
  • What are your pillars of awesomeness?

Frankenstein's MonsterI like the concept of awesomeness – at least in the context of the Awesomeness Manifesto. Having worked in the fields of business innovation, process improvement, creativity and advertising for well over a decade now, it certainly feels that the term “innovation” suffers from its industrial age underpinnings. It is not JUST that innovation relies on obsolescence – but more that innovation can occur almost without human agency. This is especially true in business where workflows are automated, connections are streamlined and processes optimised.

“Awesomeness” for me implies that sense of “awe” – as if we are looking into the eye of a newly living beast and not quite knowing whether to cheer or to run. And while I have attempted to systematise creative processes for continuous digital strategy or for digital storytelling (P-L-A-Y), I always aim to leave a little space for the disruption of human creativity. It is, after all, the human dimension that brings awesomeness out of the conceptual realm and introduces it to life.

Want My Copy of Trust Agents?

Trust.When I started reading Chris Brogan and Julien Smith’s book, Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust , I planned to jot notes, tweet summaries and scribble in the margins. But I must admit that I did none of these things. You see, these two write so engagingly that once you are IN the book, you forget about everything else. Normally this only happens to me with novels, but there are some great storytelling elements in Trust Agents – and with every chapter my mind was whirring – in agreement or thinking through how an idea could be put into action.

What I liked about this book is that it focuses on YOU – the person who participates in the world of social networks. It shows you how to begin to build profitable relationships with these “trust agents” – “digitally savvy people who use the Web to humanize businesses using transparency, honesty and genuine relationships”. It also shows you how you too, can become a trust agent.

One of the suggestions in the last chapter was to give your book away. Now, I love collecting books, but I like this idea. There is a great deal of value in this book for anyone interested in the online space. So, while I would encourage you to BUY a copy of the book – you have a small chance to get a copy FREE. It’s in excellent condition – no margin notes, no marks – and it smells like new. If you want it, leave me a comment telling me why YOU should be trusted with this book. You only have until the end of the week.

Oh, and I will mail it to you anywhere in the world.

So tell me, should you be trusted?