YouTube and the Context of “Being Social”

When it comes to understanding the impact of digital media on the way we live our lives, there are few who dig as deeply as Michael Wesch. This is a recording of his speech at the US Library of Congress in June. And while the presentation starts off with some impressive statistics about the number of videos uploaded to YouTube (9,232 hours per day — 88% of which is original), the fascinating aspect of this presentation is the focus on story. In his own words:

… that is the story of the numbers and this is really a story about new forms of expression and new forms of community and new forms of identity emerging.

For the following 45 minutes or so, Michael Wesch leads us through a discussion on the way in which digital media is celebrating and connecting people in entirely new forms of shared experience. He starts with Numa Numa and his famous The Machine is Us/ing Us. Interestingly, the latter was initially launched the Wednesday before Superbowl Sunday — and as he had quickly reached an audience of over 200 people he sent a screen shot to the head of school for his permanent record. By Saturday the audience had grown to over 1100 viewings and the video had been posted on Digg. As you probably know, this video has at current count, around 5 million views.

As an anthropologist, Michael Wesch is providing a fascinating analysis of the shifts in society and culture that are already underway. In this video he shows how user generated content + user generated filtering + user generated distribution is reinventing the way in which we create, find and share branded and unbranded material via the web. This potent mix is ignited with a final piece, which Michael calls "user generated commentary" — ie blogs — however, I feel this is better represented as user generated CONTEXT. When blog authors share content with their readers, they create a context into which the content becomes more accessible and digestible for their particular audience. It is this final piece which is an essential part of any digital strategy. I fully recommend setting aside an hour to watch this presentation through, however, if you have limited time, I have written my thoughts below.

About 12 minutes into the presentation, Michael turns his attention to the media. Here he talks about the media not as technology but as a system through which human relations are mediated. This is given more context by showcasing the way that remixing and remastering videos allows others to participate in a video meme (eg Charlie Bit My Finger and its 100+ responses). Clearly this is not just about claiming 15 seconds of fame. This type of participation goes to the very heart of the P-L-A-Y (P-ower, L-earning, A-dventure, Y-elp of surprise), delivering an experience that crosses the chasm that is imposed upon us by culture, geography, suburbia and even the isolating experience of TV viewing.

But the experience of this is dislocating. At 23 minutes, Michael explains "context collapse" which is what happens when we first begin to "participate". For example, think back to the first time that you wrote a blog post, think about your first comment on another’s blog. By participating in this way, you release your thoughts into an environment in which you have no context. You don’t know how it will be read or understood, nor where or when. You don’t even necessarily "know" your reader. Now, apply this same thinking to video. You are "speaking" or "presenting" to a small webcam, not a person. Well, not yet anyway. The human interaction is delayed, mediated, spread across time and space. It takes time for "participants" to become used to this new mode of delayed being. It is, perhaps, why the easiest way to understand blogging is to participate.

At around the thirty minute point, Michael walks us through the topic of cultural inversion. This describes the tension that we (in a cultural sense) experience as participants. On the one hand we express individualism, independence and a keen commercialism while desiring community and relationships within an authentic context. YouTube, and to a certain extent, other social media, allow us to experience this tension as a deep connection with others without the responsibility that comes with close, personal relations. It strikes me that by adding a third party into this equation, for example, a "good cause" like a charity, you are able to move quickly from this state of mediated connection to "community actualisation" (thinkng a community version of maslow’s hierarchy of needs).

But what happens when this is "gamed"? Michael explores YouTube’s authenticity crisis about 36 minutes in, using EmoKid21Ohio and LonelyGirl15 as examples. Ten minutes later the topic of copyright is broached (any remixing is basically illegal). Using a clip from Lawrence Lessig’s TED talk, the challenge is contextualised — the culture has moved on and the law is struggling to recontextualise its own relevance:

You can’t kill the instant the technology produces, we can only criminalize it. We can’t stop our kids from using it, we can only drive it underground. We can’t make our kids passive again, we can only make them "pirates" … and is that good?

We live in … an age of prohibitions where many areas of our life, we live life constantly against the law, ordinary people live life against the law … and that realization is extraordinarily corrosive, extraordinarily corrupting, and in a democracy we ought to be able to do better.

The presentation is wrapped up by video quoting bnessel1973:

Some people say that the videos we create on YouTube should be created in hopes to change the world. I have made mine to help me live in it.

David Ogilvy’s Case for a New Advertising

In this seven minute video of advertising guru, David Ogilvy, a case is made for a new form of advertising. It is a clear call for a fundamental change in the way that advertising functions. He talks about new, direct response advertising and the way in which it out performs, out sells and out functions "general" advertising. Efrain Mendicuti suggests, that with a few chosen word substitutions, that Ogilvy could in fact, become Marketing 2.0’s leading evangelist:

… substitute the words Direct Marketing for On-line Marketing and Direct
Response for Interactive Marketing, and tell me if you wouldn’t want to
have him as THE ambassador for Digital / on-line Marketing today.



Is another new advertising revolution already underway? Do Ogilvy’s words sound eerily presentient?

Lazy Blogging

Study of Kitten By WindowlightThis week marks the six month anniversary (is there such a thing?) of the Aussie Bloggers blog and forum (congrats!). In this time, the community has gone from strength to strength — with over 700 members and a whopping 33,000 posts.

As a special gift to the thriving community, an indispensable blogging tool has been developed to help overcome those blogging-block days — the Lazy Bloggers Blog Post Generator. Here is a blog post that comes direct from the generator:

OMG! I just remembered I have not updated this since Paris Hilton was in jail… You would not believe my anguish at my misdoings. Jealous much? Don’t be, it was very painful..
I am frantic with an awfully big adventure, soaking in the tub, just generally being a Darling to the servants, my day is full to overflowing from when the nightclubs close to I run out of alcohol. I am happy with that. I need some perspective.
I solemnly swear to post at least once a month. Promise! Unless of course the pool with the cocktail bar is heated!

Would You Help a Reporter?

Ross Dawson’s Future of Media Summit generated quite a lot of debate on both sides of the Pacific. There was some excellent coverage of the summit from a variety of angles, with Stephen Collins asking What will the future of media look like?, Chris Bishops pondering the business models around monetising future content and Craig Wilson viewing the summit with one eye focused on the Twitter backchannel.

henchmen on tvSeth Yates has provided an excellent summary including notes on all the panels which is a great reference point for those who attended, and those who could not. Reading back through these posts it is clear that the debate shifted to a discussion about future roles, not necessarily future industries. Indeed, much of the discussion falling out of the conference has been around citizen journalists vs professional journalists.

Stilgherrian’s summit coverage, (and the same post at Crikey with a different commentary/discussion), plus Jonathan Este’s response, (which was originally posted on Crikey and reposted on Stilgherrian’s blog with comments) turned the heat up on this debate.

ATHLETE Director Dave's Pics - A Frenzy in Gotham: The PremiereClearly this is an emotion-charged discussion. And while it is a discussion that needs to take place, it strikes me that we are being bogged down in a debate that may be solved by refocusing our cognitive surplus in another direction — finding an innovative way of delivering value across the chasm between the "traditional" and "social" media groups. In fact, finding a way of bringing journalists and new media practitioners together may be the best way forward.

Last week I saw a link to Peter Shankman’s Help a Reporter site. It is a site designed to connect reporters with credible and expert news sources (and yes, that includes bloggers). It is opt-in. It’s a site that uses technology to provide value to a community that, in many ways, does not yet exist. It is well facilitated. But I wonder, is this something that would work here in Australia? It certainly could, and should.

But participation costs. It means leaving your shoes at the door. It means rolling up our sleeves and reshaping the media industry from the ground up. It is not the total solution, but it is a first step. What do you think? Would you help a reporter?

Plaid Nation — Social Media on Tour

Darryl Ohrt’s Plaid Nation Tour has just kicked off. Darryl is the author of Brandflakes for Breakfast and is the "Band Manager" of the Plaid team — one of NYC’s smartest boutique agencies — and each year they take off on a road trip meeting up with the people behind the brands along the way. In their own words:

PlaidNation is a rolling celebration of creativity and a demonstration of social media in action. It’s a Plaid van driving through the country meeting creative, marketing, brand and internet workers, and sharing Plaid love. Oh yeah – and every aspect of the tour is broadcasted HERE on plaidnation.com. Like the best reality show, but more.

The Plaid team have three live video streams (the one below is "driver cam"), you can track their progress via GPS and keep up with the gang via a Twitter stream.

Personally, I am most looking forward to the expose on "skanky hotel rooms". But if you are lucky enough to live on the Plaid Nation route, then you there is an opportunity to meet up in real life! Enjoy!

Monday, July 21 : Vancouver, Canada

Tuesday, July 22 : Seattle, WA

Wednesday, July 23 : Portland, OR

  • 9am: Voodoo Doughnut (come share a donut!)
  • 10.30am: TBA
  • Tune in for the 11:40 show!
  • Lunch
  • 2pm: TBA
  • Travel to Redding, CA

Thursday, July 24 : Redding, CA

  • 10am: TBA
  • Tune in for the 11:40 show!
  • Travel to San Francisco

Friday, July 25 : San Francisco, CA

  • 8:30am: Tweetup! (come say hi!!)
  • 10:30am: Twitter?
  • Tune in for the 11:40 show!
  • Lunch
  • 2pm: Google (who can get us into the Googleplex??)

Saturday, July 26 & Sunday July 27

  • We’re off enjoying San Francisco. Where should we go?

Monday, July 28: San Francisco, CA

Tuesday, July 29 : San Luis Obispo, CA

Wednesday, July 30 : Los Angeles, CA

Thursday, July 31 : San Diego, CA

  • 10am: Aptera
  • Travel to San Diego
  • Lunch
  • 2pm: TBA

Friday, August 1: Las Vegas, NV

  • 8:30am: Tweetup! (Come say hi!!)
  • 10:30am: Zappos
  • Tune in for the 11:40 show!
  • Lunch at that killer Thai place
  • 2pm: TBA
  • 4pm – ?? PlaidNation wrap party (location TBA)

There Certainly Was (Something About Olive)

When we think of social media, we often think of younger people. We think of people who are fully-immersed in the world of Web 2.0 — a 3G iPhone in one hand and an attitude ready to take on the world and win. But even a cursory trawl through the wonderful world of the blogosphere will show that there are many others using social media to connect with their friends and others with agile like-minds.

Last year I marvelled at the spirit of the world’s oldest blogger, Olive Riley. And while her story was mediated — discussed and typed up by someone else — Olive soon found that there was a certain pleasure in conversing with people from all over the world. Being 108 years old, Olive was able, through her blog, to share snippets of her life — reflections on her childhood as well as current realities — in a way that is often overlooked in the rush for the latest new thing. It is clear that Olive was a master storyteller — her personality, sense of humour and zest for life (even her crankiness) all coming through in each and every post.

Alas, Olive’s last blog entry has been written. Over the weekend, Olive passed away peacefully. May she rest in peace.

Measuring the Hybrid Car ROI

A car purchase is the second most expensive investment that an individual is likely to make (the first being their home). And in that respect, consumers come close in behaviour to their B2B counterparts — after all, vehicles are expensive, have ongoing cost requirements and (whether we like it or not) reflect on our own sense of self. Accordingly, when it comes to purchase time, we shop around, do our homework, check blog posts, search engines and customer satisfaction ratings. We ask friends for recommendations, take a keener interest in the cars we pass in the street, and think through the implications of this major purchase.

Recently though, the greater awareness (and concern for) the environment, coupled with ever spiralling oil prices has seen a massive spike in the popularity of hybrid cars. (Some US states have gone so far as to mandate the production of eco-friendly cars.) But, even a cursory glance at the prices of hybrid cars shows that they are significantly more expensive, meaning that you will need a longer timeframe before your hybrid car breaks even with its petrol equivalent.

EcoCalc However, there are other factors at play in the calculation of ROI — and Todd Andrlik has developed a great online tool that brings carbon emissions into the calculation. Originally developed to assist his employer, Leopardo Constructions, in calculating the ROI impacts for their fleet of company vehicles, the calculator has now been made widely available. Simply enter a few variables about the vehicles you are comparing, press calculate, and you will receive data about fuel savings, unreleased carbon emissions and ROI timeframes. Check it out here.

It is a wonder that companies like Toyota or Honda, makers of leading hybrid vehicles have not produced something similar.

Coming to Love Classical Music

Katie Chatfield shares this great presentation at TED by Benjamin Zander. It takes 20 minutes to play, and at its completion, you will come to love classical music.

Six minutes in, Benjamin positions this transformation beautifully — in terms of leadership. As he says, “one of the characteristics of a leader … [is] that he not doubt for one moment the capacity of the people he is leading to realise whatever he’s dreaming”. But then, Benjamin spends the rest of the time taking us on a journey, inviting us into his own story and into the story of the music which is his passion. He explains how the music taps into our emotional intelligence and then demonstrates its power by asking us to go deeper into the music — to make it personal.

He wraps up this artful talk magnificently with anecdote and personal story, explaining his own revelation — “My job is to awaken possibility in other people”. Fascinatingly, he also demonstrates how you can tell when this has been achieved … but you will need to watch until the end to understand. Not a bad way to spend a lunch break on a Friday afternoon. Enjoy.

Blogger Spectrum

We had an interesting social media discussion on Plurk today (now known as a Plurkshop) that raised a lot of questions. There were many participants in the quickly shifting conversation, including Amber Naslund, Connie Reece, Tim Jackson, Beth Harte and Mack Collier. The conversation started by talking about managing conversations across different platforms (Amber has a great wrap-up here), but along the way, the conversation shifted and changed. One of the questions that was raised concerns the objectives of social media — how do you use/activate social media and why. The answer depends on where in the media spectrum that you sit.

At the far end of the blogging spectrum, there is the lone blogger who is writing for their own enjoyment — the diarist. Then comes the activist or even passionate brand evangelist. In the centre is the Careerist — the blogger who writes as a demonstration of their skills and expertise. Next comes the “expert” blogger who writes about their area of knowledge. Then there is the corporate blogger which is written from a business perspective. Professional  bloggers can roam across any or all of these categories (and I am sure there are many others). But each of these bloggers will have their own objectives ranging from the personal to the professional — but there is something that they have in common — a desire to create a community.

BloggerSpectrum

Even the most strident blogger will gain some kind of pleasure from having their material read. They will love a comment here or there. They will thrill to a rise in subscriptions. Why? It is about community. In many ways, we build our world around opposing forces — our friends and our enemies. We can have a community that encompasses both.

So, is building a small community, or readership worth it? Clearly it is. Those blogs with a handful of readers/commenters will only continue as long as there is some form of value exchanged. But even the most personal of blogs may, at some point, become a money making venture. Take for example, the story of Lucas Cruikshank who has built a formidable YouTube subscriber base. At first instance, you can wonder what can drive a 14 year old to write, produce, star in, and distribute a series about a six year old — but clearly, in doing so, Lucas has opened opportunities for himself and his family (while at the same time building his own skills and experience).

You may not start with the aim of turning your social media/content into a business, but once a community forms and achieves a critical mass, opportunities will be pulled into your gravitational field. This is, perhaps, the great leveller of social media — the traditional barriers to entry in media are related to reach and production cost. Both are dramatically lowered thanks to social media.

After all, with social media, it is not where you start that is important. It is the journey, and the story that you tell (or allow to be told) along the path.

Strategic Happiness

This excellent presentation by Tara Hunt clearly draws a connection between customer experience and brands. To do this, Tara suggests we need to understand the four pillars of happiness — Autonomy, Competence, Relatedness and Self-esteem — as well as the barriers to happiness — fear, confusion, loneliness, lack of control and struggle for survival.

By delighting your customers you are adding to their happiness. By removing the pain/anxiety of your customers you are removing barriers to their happiness. Makes sense. Sounds simple … and as Tara explains, it ties into the self actualization model of Maslow’s hierarchy of needs. But how does this tie into your business strategy? How does it really become part of the way that you do business, drive revenue, and manage your costs?

Clearly activating this comes down to the experience of your product/service. It comes down to the exchange of value between your brand and its community and that means that you need to understand how your brand rubs up against the factors that affect happiness or the barriers to happiness. This is a strategic choice and should inform every iteration of your brand’s product/service line. But there is also a more significant opportunity around happiness that applies directly to social media and to digital strategy. Take a look through Tara’s presentation, and then continue reading below.

Most brands are likely to position themselves on one side or other of the "axis of misery" that Tara talks about. However, the larger opportunity is to activate your digital strategy in a complimentary manner. That is, if your brand positioning is closely aligned with the four pillars of happiness, then your digital strategy should focus on removing the barriers to happiness — and vice versa.

Many "Web 2.0" brands are already take this holistic approach. Think about Google, for example. Not does the experience of interacting with the Google Search Engine deliver value on the four pillars of happiness, it also directly impacts on the barriers to happiness. This is extended through a range of other service offerings from Orkut through to Gmail.

It strikes me that viewing happiness as a business model provides a unique way of investigating your brand’s strategic positioning and provides insight in terms of its future direction. It reverses the debate around brands from one that is internally focused into an analysis which is oriented towards the experiential impact of your brand through the eyes of your brand community. Revolution? Maybe.