Passwords – One for the Money, Two for the Show

I am always going to love an Elvis quote. We don’t see enough of it in the world of business. And we should. After all, he was “The King”.

So this quick guide to unhackable passwords from McAfee and Intel caught my attention straight away.

The guide points out that you need multiple passwords:

  • One password for banking
  • A different password for email
  • Another password for social media

Unfortunately, we all have more than three needs, right?  So one idea is to add the account information into your password:

  • Facebook: your Facebook password can become my_facebook_password
  • Twitter: your Twitter password can become my_twitter_password

Or variations on that theme.

mcafee-passwords

HT Lindy Asimus’ pinterest collection.

Forget your raison d’être. What’s your raison pour le faire?

I am a fan of deep thinking. Really I am. And I am a fan of long copy advertising. Documentaries. And books. Those old fashioned paper products that immerse you in other worlds. I love them and collect them and will continue to do so.

Each of these sing to my soul. They ground me in a way that other things cannot. And they tap into my sense of self. My sense of purpose. My reason for being.

But while I love ideas and the way that they can inspire others, what happens when the energy of that moment wanes? What happens when the talk stops and you find yourself alone and unguarded. What then?

That’s when your reason for doing takes over.

Where the raison d’être – your reason for being – speaks of life, raison pour le faire- your reason for doing – speaks of action.

On the one hand you have thought. On the other hand, life.

We seem to have plenty of ideas, thought and inspiration. They abound in life, art and work. We attend conferences devoted to them.

But inspiration doesn’t create change. That’s hard work beyond the realm of ideas. It’s the realm of life. And you can only change life through doing.

So stop reading.

Architect of Your Future - Tattoo Design

Creative Commons License – = Duke One = – via Compfight

Did the Job You’re In Exist When You Were Studying?

Got a new job Stéfan via CompfightPredicting the future is incredibly difficult. Ask any psychic. Or marketer. We don’t need research to tell us that the world is changing, or that the future will be different from the past. The challenge is magnified not only by the amount of change that we are seeing in almost every industry, but by the rate at which those changes are taking place.

Futurist, Tim Longhurst says to predict five years into the future you need to look back ten.

Is it any wonder that younger generations entering the workforce are finding it hard to plot their future careers?

As it turns out, I don’t think this problem has changed that much. Marketing was my fourth or fifth career, and I fell into it by accident. But even within the broad field of marketing, I have rarely held a role with a fixed job description. There have always been large grey areas in which I operated most effectively – whether as an incubator of new business units, a strategist, marketing director.

The thing is – I don’t think my career path with its twists and turns is all that different than others. But tell me. Did the job you’re in exist when you were studying?


Got a new job Stéfan via Compfight

A Minute is a Long Time–On the Internet

They say that a week is a long time in politics.

That was certainly the case when there was a “daily” news cycle. Any announcements or revelations needed to be revealed in time for stories to be written, edited, photographs to be prepared, processed and newspapers to be printed. Breaking news was the domain of the more instantaneous broadcasters like radio and TV. And even then, only the most explosive news items would break programming.

But the web changed all that.

It has taken two decades at least, but the internet has now thoroughly transformed the way that we source, gather, verify and consume news. There has been a breakdown between those that produce the news, those who are the subject of the “news” and those who consume it. And the structures which once provided certainty, built trust and way points for navigation in a chaotic and busy world have, in the process of this disruption, been swept away.

These structures have been replaced by data.

Data about data.

In a way, it was ever thus.

And the new arbiters of this data – our navigation beacons are themselves built of data. Google. Facebook. Twitter. LinkedIn. Pandora and Amazon. They sound like the names of ancient gods straddling the primordial chaos – but they are massive enterprises designed not to serve, but to create value. Revenue. Share holder returns.

So think about what happens in an internet minute (see the infographic from Intel). Every minute of video. Every byte of uploaded photo data. And every tweet costs someone somewhere something. The question for you today is what does it cost YOU?

intel-internet-minute

Your Manifesto for Success

It’s a cliché to say that the only constant in life is change. And yet, like all clichés, it reveals a deep truth that we all must grapple with. Business owners and entrepreneurs are well aware of the underlying truth of this cliché – yet are often the most unprepared for the disruption that comes with change.

When the events of life and business overwhelm – when the technology becomes challenging and the customers too demanding – having a document that sets out your business and personal beliefs can provide you with a vital anchor. Even better – it can help you make decisions in the most pressured of situations. It’s called a “manifesto for success” and you should write it today.

But what should be “in” your manifesto? One of the best that I have read is the Incomplete Manifesto for Growth by designer Bruce Mau. And in Bruce’s spirit, I would encourage you to imitate – drift – and begin anywhere. But make sure you DO. Here is Bruce’s manifesto:

Allow events to change you. You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.

Forget about good. Good is a known quantity. Good is what we all agree on. Growth is not necessarily good. Growth is an exploration of unlit recesses that may or may not yield to our research. As long as you stick to good you’ll never have real growth.

Process is more important than outcome. When the outcome drives the process we will only ever go to where we’ve already been. If process drives outcome we may not know where we’re going, but we will know we want to be there.

Love your experiments (as you would an ugly child). Joy is the engine of growth. Exploit the liberty in casting your work as beautiful experiments, iterations, attempts, trials, and errors. Take the long view and allow yourself the fun of failure every day.

Go deep. The deeper you go the more likely you will discover something of value.

Capture accidents. The wrong answer is the right answer in search of a different question. Collect wrong answers as part of the process. Ask different questions.

Study. A studio is a place of study. Use the necessity of production as an excuse to study. Everyone will benefit.

Drift. Allow yourself to wander aimlessly. Explore adjacencies. Lack judgment. Postpone criticism.

Begin anywhere. John Cage tells us that not knowing where to begin is a common form of paralysis. His advice: begin anywhere.

Everyone is a leader. Growth happens. Whenever it does, allow it to emerge. Learn to follow when it makes sense. Let anyone lead.

Harvest ideas. Edit applications. Ideas need a dynamic, fluid, generous environment to sustain life. Applications, on the other hand, benefit from critical rigor. Produce a high ratio of ideas to applications.

Keep moving. The market and its operations have a tendency to reinforce success. Resist it. Allow failure and migration to be part of your practice.

Slow down. Desynchronize from standard time frames and surprising opportunities may present themselves.

Don’t be cool. Cool is conservative fear dressed in black. Free yourself from limits of this sort.

Ask stupid questions. Growth is fueled by desire and innocence. Assess the answer, not the question. Imagine learning throughout your life at the rate of an infant.

Collaborate. The space between people working together is filled with conflict, friction, strife, exhilaration, delight, and vast creative potential.

____________________. Intentionally left blank. Allow space for the ideas you haven’t had yet, and for the ideas of others.

Stay up late. Strange things happen when you’ve gone too far, been up too long, worked too hard, and you’re separated from the rest of the world.

Work the metaphor. Every object has the capacity to stand for something other than what is apparent. Work on what it stands for.

Be careful to take risks. Time is genetic. Today is the child of yesterday and the parent of tomorrow. The work you produce today will create your future.

Repeat yourself. If you like it, do it again. If you don’t like it, do it again.

Make your own tools. Hybridize your tools in order to build unique things. Even simple tools that are your own can yield entirely new avenues of exploration. Remember, tools amplify our capacities, so even a small tool can make a big difference.

Stand on someone’s shoulders. You can travel farther carried on the accomplishments of those who came before you. And the view is so much better.

Avoid software. The problem with software is that everyone has it.

Don’t clean your desk. You might find something in the morning that you can’t see tonight.

Don’t enter awards competitions. Just don’t. It’s not good for you.

Read only left-hand pages. Marshall McLuhan did this. By decreasing the amount of information, we leave room for what he called our “noodle.”

Make new words. Expand the lexicon. The new conditions demand a new way of thinking. The thinking demands new forms of expression. The expression generates new conditions.

Think with your mind. Forget technology. Creativity is not device-dependent.

Organization = Liberty. Real innovation in design, or any other field, happens in context. That context is usually some form of cooperatively managed enterprise. Frank Gehry, for instance, is only able to realize Bilbao because his studio can deliver it on budget. The myth of a split between “creatives” and “suits” is what Leonard Cohen calls a ‘charming artifact of the past.’

Don’t borrow money. Once again, Frank Gehry’s advice. By maintaining financial control, we maintain creative control. It’s not exactly rocket science, but it’s surprising how hard it is to maintain this discipline, and how many have failed.

Listen carefully. Every collaborator who enters our orbit brings with him or her a world more strange and complex than any we could ever hope to imagine. By listening to the details and the subtlety of their needs, desires, or ambitions, we fold their world onto our own. Neither party will ever be the same.

Take field trips. The bandwidth of the world is greater than that of your TV set, or the Internet, or even a totally immersive, interactive, dynamically rendered, object-oriented, real-time, computer graphic–simulated environment.

Make mistakes faster. This isn’t my idea — I borrowed it. I think it belongs to Andy Grove.

Imitate. Don’t be shy about it. Try to get as close as you can. You’ll never get all the way, and the separation might be truly remarkable. We have only to look to Richard Hamilton and his version of Marcel Duchamp’s large glass to see how rich, discredited, and underused imitation is as a technique.

Scat. When you forget the words, do what Ella did: make up something else … but not words.

Break it, stretch it, bend it, crush it, crack it, fold it.

Explore the other edge. Great liberty exists when we avoid trying to run with the technological pack. We can’t find the leading edge because it’s trampled underfoot. Try using old-tech equipment made obsolete by an economic cycle but still rich with potential.

Coffee breaks, cab rides, green rooms. Real growth often happens outside of where we intend it to, in the interstitial spaces — what Dr. Seuss calls “the waiting place.” Hans Ulrich Obrist once organized a science and art conference with all of the infrastructure of a conference — the parties, chats, lunches, airport arrivals — but with no actual conference. Apparently it was hugely successful and spawned many ongoing collaborations.

Avoid fields. Jump fences. Disciplinary boundaries and regulatory regimes are attempts to control the wilding of creative life. They are often understandable efforts to order what are manifold, complex, evolutionary processes. Our job is to jump the fences and cross the fields.

Laugh. People visiting the studio often comment on how much we laugh. Since I’ve become aware of this, I use it as a barometer of how comfortably we are expressing ourselves.

Remember. Growth is only possible as a product of history. Without memory, innovation is merely novelty. History gives growth a direction. But a memory is never perfect. Every memory is a degraded or composite image of a previous moment or event. That’s what makes us aware of its quality as a past and not a present. It means that every memory is new, a partial construct different from its source, and, as such, a potential for growth itself.

Power to the people. Play can only happen when people feel they have control over their lives. We can’t be free agents if we’re not free.

lazydog poster #01 loveleft via Compfight

Should You Work for Free

Almost everyone I know has been asked to work for free at some stage in their career. The question may have come from:

  • A family member: perhaps your parents need help with their computer. Maybe your brother needs a website or some graphic design help. Perhaps your sister wants to shoot and edit a video for school. We’ve all been there
  • A not-for-profit: they do great work but need help from someone with your expertise
  • A startup: cool entrepreneurs bootstrapping their business need a lot of help. Maybe you know something that could help
  • A business: maybe things are not going so well, but with your help they could get through a recent dry spell. Perhaps there’s an opportunity for paid work down the track

It’s great to help people, but where do you draw the line? Are you in business for your self or are you giving your hard won expertise away for free? This great chart by Jessica Hische provides some handy questions that you should ask yourself before saying “yes” to your next free gig.

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A Palpable Dis-Ease – Graham Brown’s Mobile Youth

We don’t have to look far to see that we are living in a digital world. On my desk sits half a dozen connected devices, wifi enabled, flashing, beeping, spewing updates from sites, friends and acquaintances thousands of miles away. But for me, this is a world that I have chosen to participate. For many in the Gen X and Baby Boomer demographics, adoption of technology has been a conscious choice. We grapple with this changing world for work or for pleasure – sometimes for both … but always with the knowledge that the off button is only a short distance away.

But for succeeding generations – the always connected Gen Y and Gen Z groups, there has never been a time of “non-connection”. A battery or wifi failure is not just a technical issue. It’s an existential crisis.

In May 2012, when young Chinese student, Xiao Zheng, sold his kidney in order to buy an iPad2, the headlines around the world amplified the outrage. From the outside it’s easy to point a finger and call out the insatiable materialistic desires of a morally bankrupt generation. But surely there is something deeper going on.

Graham Brown’s new book The Mobile Youth digs below the surface to reveal a compelling story of dis-ease. Peppered with statistics, insight – and most importantly – an anthropologist-cum-storytellers eye for observation, Graham reveals a hard truth that we all share in:

The rise of technology isn’t undermining the social fabric of society. Technology’s rise is a response to our loss of a meaningful social world.

As a reader of a lot of business communication (books, blogs, papers, presentations), I am often disappointed that the power of the writing doesn’t match the power of the ideas. This book is the opposite. It’s a business book written in the style of a page-turning blockbuster. For anyone interested in the changes taking place in our society and the collision of generations, culture and communication, it makes for compelling reading.

But most importantly, it provides an insight into the seemingly disconnected nature of our ever-more connected lives. Download your copy of The Mobile Youth and let me know what you think. I found it fascinating.

I am Joining Constellation Research

constellation logo-color-with tm I am often asked about the story behind this blog and its name – Servant of Chaos. It came about many years ago when I was working with DMR Consulting which was then in the midst of a merger with its parent company, Fujitsu. Those who have lived through a corporate merger will understand the communications challenges that take place – particularly when jobs and friendships are under pressure – but in amongst the chaos, I discovered a way of navigating and connecting with people. It meant relinquishing control. And it meant serving the chaos that was presented.

Throughout my career, I have found that serving the chaos can be challenging but also rewarding. Sometimes, we need embrace the disruption around us – to immerse ourselves in it – so that we can understand it. And sometimes we must cause some chaos in order to create the conditions for change.

From today, I am once again embracing change – and joining the award winning research and advisory firm, Constellation Research. I have long been an admirer of CEO R “Ray” Wang, so I am especially excited to lead Constellation’s latest business-focused research theme, Digital Marketing Transformation – and to have the opportunity of working alongside some of the best analysts in the business.

I will be focusing on the changing role and expectations of CMOs, the fusion of marketing channels and change-driven marketing innovation, and will expand Constellation’s ability to provide digital marketing research and advisory services to its early adopter clients worldwide.

There is no doubt that we are seeing a dramatic shift in the role of marketing. Advertising is under pressure, social is changing our customer relationships and the Consumerisation of IT is changing the way we do our work. There has never been so much change or opportunity – and I'm excited to help chart the course between marketing, technology, customers and vendors.

If you’d like to learn more about Constellation Research and the team I will be working with – check out their profiles, blog posts and research agendas.

If you think we could do business together – we’d love to hear from you. Or, of course, you can always reach me directly via Twitter or LinkedIn.

Dude to Dude – Bullying and Harassment is Not OK

The internet can be a messy, chaotic and unpredictable place. You can see some of the best and some of the worst of humanity on display … with the implicit understanding that we are all free to express our opinions.

Over time, many of us create personas through which we air our views and opinions. For example, I tweet using @servantofchaos but also use @gavinheaton – which has a different focus and audience. The ease with which we can setup these accounts often provides people with a false sense of anonymity.

But what happens when you witness bad or bullying behaviour? Do you say something, write, call it out or step back into the shadows of the social web?

I have always believed that to witness and NOT raise your voice in protest gives a silent nod to the behaviour you are witnessing. This sometimes makes for confrontation but often also leads to unimagined change. But whatever the outcome, speaking up at least gives permission for others to take your part or express their own uncertainties or fears – and that can only be a good thing.

Because the thing is … this is NOT just ONLINE. The technology is just another mask – and behind that screen is a real person.

Katie Chatfield shares a great video that provides some leadership. Jay Smooth’s Ill Doctrine blog is a treasure trove of in-your-face commentary on the nature of politics and masculinity. Here he talks about the appalling situation that confronted Anita Sarkeesian while running a Kickstarter project – finding herself the subject of a concerted and vitriolic sexist attack.

What I love about the video is that he addresses men specifically. One of my favourite lines (towards the end) is:

“No matter what scene on the internet is your scene, if you are a dude on the internet and you see other dudes in your scene harassing women or transgender people or anyone else who is outside of our little privileged corner of the gender spectrum, we need to speak up. We need to treat this like it matters. We need to add humanity into our scene to counteract their detachment from their humanity.”

I couldn’t have said it better myself. Take a few minutes to watch this clip – and then think about your scene – work, home, politics, sport, online and off. Find ONE way to add humanity into your scene and you will make this world a better place.

Give Bullying a Kick – Start with Dandelion

As anyone who has experienced bullying will tell you – it’s not only an unpleasant and humiliating experience, it can leave a lasting footprint on your memory and change the way that you relate to even the most important people in your life.

But bullying can be stopped … as long as other know about it. The challenge is getting kids to talk to their parents about being bullied, or seeing bullying behaviour.

At the recent FailCon conference in Sydney, I had the chance to hear about Dandelion – an interactive story that encourages kids to talk to their parents about bullying. Built for iPad helps to build a way into difficult discussions in an imaginative way.

The Dandelion project is currently seeking funding through Kickstarter – with the App + Wristband pack great value for only $14. You can back the project with as little as $1 or take out the Wish Come True Pack at $5000 with benefits including lunch with the author and a day’s creative direction workshop from the folks at Protein One.

There’s only a few days left to get behind this great project. Give bullying a kick and start with Dandelion.