Why Can’t Marketer’s Capture this Joy?

I think that this may just edge out my tried and true Where the Hell is Matt video for this week’s MBA presentation (new slides currently underway) on social/digital media. But the big question that we all must ask ourselves – is why can’t marketers capture the joy and the personal storytelling that makes this so compelling?

I think the recipe has something to do with the use of P-L-A-Y as a framework for storytelling, a hint of social judgement and a dash of Auchterlonie Effect for good measure.

Is it possible to do this sort of thing as a marketing exercise at all? I think so. Greg Verdino even gives us five tips to have our own dancing man moment. But you do need the right angle. You need the right audience. And you need the courage of a lion to sell it in. And perhaps by then, the moment has passed.

I’m thinking I might try something along these lines myself. Let’s see if it can fly.

Nothing New Under the Sun

OldTimeTwitter-messages When a new innovation appears, we often “ooh” and “gasp” and wonder how soon we can bring it into our lives. But often, what we take for innovation is simply a recycling of an idea within a new context. When Derek Jenkins linked to the image above, it made me wonder how many contextual innovations like this we could find from the past.

Of course, what any innovation is attempting to do, is solve a problem – and any solution is going to be bound by the limits of available (or scalable)technology and the willingness of the society to absorb and adopt the innovation.

As a child I expected the 2000s to be a time of robot housekeepers and flying cars. But I have a feeling that such expectations are to do with linear thinking – identify problem, extrapolate issue, propose solution. For me, the most interesting aspect of innovation is the discontinuous type – where a product or idea seems to come “out of the blue”. But when I really think about it, I find it hard to find a real example that cannot be linked to something else – some thinking, a predecessor or some contextual innovation.

Maybe there really is nothing new under the sun.

The Zen Master and the Un-Agency

Every day is a good day.If you work on the client side of marketing you will know that working with agencies can be a challenge. You will have a roster of agencies that you deal with – and many more knocking on the door offering one-off campaigns that just may shake things up (for better and worse). Perhaps you will have an agency of record who will handle the jumble of specialisations that are required to deliver results across a broad swathe of marketing activities. Or maybe you will handle this in-house with marketing, PR, communications, branding and strategy teams all being supported by their own coterie of agencies.

No matter which scenario you operate under, the problem, of course, is that our “audiences” – the customers who buy and sometimes love our products and services – are less inclined to engage with what we have to say. As Nielsen’s Trust in Advertising survey indicated, 78% of consumers are more likely to trust other consumers recommendations ahead of newspapers, magazines and websites. Furthermore, consumers are dividing their attentive time in ever smaller slivers – with the Pew Research Center indicating that we are becoming “news grazers”, spending far greater time getting news and information from online sources than TV.

What are we to do?

Sean Moffitt suggests that client-side marketers need to begin operating like a Zen Master, pulling together your own un-Agency. (Check his description of the different types of agencies for an amusing but also insightful look at this complicated world.) But what might this un-Agency look like?

It's a co-op of equal partners managed by a key client person – a zen master generalist who can pull the appropriate agency levers. The Un-Agency is a marriage of partners that play well together and stay out of each others shorts. It's a hothouse of many ideas that get dreamed up and actually executed. It's a spider web of leading marketing services specialist talent that embeds itself deeply in a company's operations. It is low on bureaucracy and "handlers" and high on "smarts" and "action". Less powerpoint, more insight. More collaboration, less arrogance. More customer/influencer outreach, less boardroom navel gazing. More sustaining value, less flavour of the day. Perhaps paradoxically, more brilliant agency partners not less generic ones.

Un-agency-SeanMoffitt

While I love the IDEA of this un-Agency, it is exceptionally difficult to make this work in practice. All businesses are designed to make money – and agencies are no exception. Put two or three agencies side-by-side and there will be competing interests, egos and revenue targets. But there is no doubt that this type of thing is starting to happen. With agencies coping with the global financial crisis (and the corresponding drop in billings) by laying people off, more and more folks with substantial skills and deep experience are finding themselves in demand. And the smart client-side marketer can now more easily weave together a collaborative group of experienced practitioners without the need (or expense) of working with big agencies. There is even evidence that smaller agencies are employing the same approach to extend their capacity.

Is this the way of the future? I know it works for me.

The Most Valuable Commodity

Three DollarsTake a look around you. Look across the office where you work. Turn to the colleague across the hall. Walk through the corridors to the warehouse, or to the shopfront. Look in at the staff canteen. Open the doors into the cool rooms that house your business’ computer servers.

What’s the most valuable commodity to your business? What does it look like? Can you describe it in 10 words or less? 

Now think of your home. Think of the most valuable commodity you have there. Does it have a name? A nickname?

So now, think about the name of your most valuable (business) commodity. Is someone, somewhere thinking about your business commodity as their most valuable (personal) commodity? What would you need to do to change that?

Inspired by Kyle Lacey’s post: The most valuable commodity is information.

Why Good Ideas Matter

or my entire life I have been in love with ideas. From the moment I could read I was in another world – the world of ideas – and it is the seductive gravity of ideas that continues, to this very day, to pull me towards books, towards blogs and towards people.

As a six or seven year old I was given a bedraggled pile of history workbooks to keep me quiet during the school holidays. Some were used and some were new. Some had covers, while others lay their knowledge bare from the very first page; yet in each and every book I saw promise. And as I began to read, it felt as though my mind was spreading out beyond the horizon.

But it is not just ideas that captured my imagination. After all, I was reading history books – and history is about events, achievement, challenges, outcomes and the stories of success and failure. In each and every chapter I was captured by the ideas of the explorers and enthralled by the way that the execution of their ideas led to astounding success or abject failure – and sometimes death. But the breathtaking aspect of history is the profound change that can sweep through the cultures left in its wake.

Unfortunately (or fortunately), very few of us can have this type of profound change on more than our immediate circle of friends or family. And the more ambitious we are with our ideas, the more resistance we are likely to encounter. In this presentation from the PFSK Good Ideas Salon, Mark Earls explains just how difficult and slow change can be – Heinz, for example, took over 120 years to change the orientation of the label on their sauce bottles.

It is Mark’s interesting take on ideas and the way that they can drive mass change that fascinates me. His well-known book, Herd is a must read for anyone trying to transform the way that we think and the way that we act – but if you are new to Mark’s thinking, this presentation is an excellent primer.

Mark argues that there are five reasons why new ideas matter:

  1. New ideas allow us to test the power and validity of our old ideas. The new ideas provide us a framework and a lens through which we can test the assumptions upon which we have built businesses, brands and successful careers
  2. New ideas help us to explore the future. Even if the ideas that we are considering don’t have longevity, they may actually create the conditions for lasting, transformative change (hint: it is important to play and participate)
  3. New ideas provide you (or your organisation) with hacks for new products. Given that a large percentage of new products fail within the first year (Mark suggests 90-95% in the UK), then new ideas can actually help you solve problems that you have yet to accommodate within your existing product or service portfolio.
  4. Engaging with new ideas allows us to move faster. Known as “memories of the future” (based on the work of Swedish neuroscientist, David Ingvar), our brains are constantly evaluating current information (conscious and unconscious signals) within a context that combines the immediate with “past events, experiences and acquired knowledge”: see Ulf Pilkahn’s Using Trends and Scenarios as Tools for Strategy Development. By working with new ideas we are able to assess and adapt to new, new ideas as they arise. Consider it a form of business agility.
  5. New ideas help improve the financial performance of our businesses – because a large percentage of our economies are based on services businesses, finding ways to engage and promote the social (person to person) interactions that lie at the heart of a services-based economy, we will invigorate and transform not just the way that our organisations operate, but also the network of relationships that surround them.

My view here is that the same conditions are mirrored in the social networking/social media world. Often when people are first introduced to blogs, to Facebook or to Twitter (or all three at once), they are overwhelmed and wonder how it is that they can deal with the avalanche of information. However, it is precisely because of this immersion (and the memories of the future effect in point 4 above) that PARTICIPANTS are able to absorb, assess and respond with ever increasing speed – after a while the shifting landscape no longer appears as dangerous as expected – and the "new" simply becomes the "next" if only for a moment.

Starting to be an Expert

Beautiful girl reads bookMalcolm Gladwell has suggested that it takes 10,000 hours of dedication to become an expert. But what exactly is “an expert”? Some definitions suggest that it is to do with specialist skill or knowledge; while others indicate that expertise can only be arrived at through practising (ie doing).

Regardless of whether expertise is achieved through research, thinking or “doing”, there is no doubt that reading plays a major part in the claim to expertise. Of course, one must also be able to communicate what you learned from reading, but think about it – how many books would you read a year? And how many blogs? How much of books and blogs (and for that matter, other sources of knowledge such as podcasts, ebooks, youtube videos etc) contribute to your understanding of your specialist skill? How do you translate it to your professional life – or the practise of your passion?

In 2007, a Washington Post survey indicated that the average American read four books a year. So what happens when you increase your quota of learning? What happens if you read one book a month – or 12 books a year. In five years, the average American will have read 20 books, and you will have read 60.

And according to the Pew Internet Study (July 2008), only 24% of American adults read blogs (only 11% read blogs daily). But I wonder how many blogs does this cover? One? One hundred? Maybe it doesn’t matter. Again, what would happen if you increased your consumption of blogs? If you read blogs, you are already consuming more knowledge (or perhaps gossip, cooking tips, renovation ideas etc) than almost 90% of Americans. But what would happen if you double your effort? What if you also WROTE? Or SHARED? Or REINTERPRETED?

While the figures are interesting, the real point about expertise is that it requires effort. No matter whether you are an expert at ADVISING or DOING or even KNOWING a particular topic, you don’t get anywhere without LEARNING first – and may I add, learning CONTINUOUSLY.

I constantly read books and blogs. I consume all manner of media, but I am drawn to the type of knowledge that I can deploy as a SERVICE to others. And at the moment I am reading or re-reading some outstanding books. I have tagged them using Booktagger.com. I would encourage you to check them out. But for something a little more immediately gratifying, take a spin through my blogroll – it’s all A-grade quality thinking.

Vibewire and the Five Cs of Innovation

The buzz was unmistakeable. From the minute I opened the door and walked into Vibewire Youth Inc’s Enterprise Hub, I knew that this was going to be a coffee morning to remember. This final live event in the week-long e-Festival of Ideas, billed as the FastBreak Breakfast, was bringing together five of Australia’s leading young innovators to kick-start a morning of conversation.

Interestingly, the whole festival was held in conjunction with the Australian Innovation Festival which is being built around the Four Cs of Innovation – collaboration, creativity, commercialisation and connection. In speaking with the Co-Director of Vibewire, Mary Nguyen, it was clear that there was something missing in the way that the Australian Innovation Festival was framing innovation – and what was missing was the voice of youth. With the stroke of a pen, Mary added to the Four Cs a single word – “Conversation” – and the tone was set.

Over 70 people braved the early morning traffic to hear Jye Smith talk creativity, Scott Drummond make connections, Isadore Biffin dare us to collaborate, Elias Bizannes challenge our understanding of “commercialisation” and Matt Moore to scare us into conversation. From these brief, four minute speeches, the audience gravitated to breakout areas across the Enterprise Hub space to chat, share ideas and network.

The speeches were captured via Ustream … but the real value was in being there. Hopefully you can make the next one!

The Tribes Speak: Vibewire’s e-Festival of Ideas

e-festlogo2009 Today sees the start of Vibewire Youth Inc’s e-Festival of Ideas – a week-long celebration of youth innovation. Focusing on four topic areas – politics, human rights, the economy and Generation Y – the e-Festival, now in its sixth year – aims to generate conversation among young people across Australia – and is using online forum technology to do so.

The forums have guest panellists organised to keep the debate going, and a hot topic list to get started includes:

  • Is there an upside to the current economic downturn?
  • How much do online profiles impact (or create) jobs?
  • What’s missing from the Universal Declaration of Human Rights?
  • How are Facebook and Twitter making a social change?
  • How is the 24-hour news cycle affecting politics?
  • Is the quest to save the environment really about politics and power?

The guest panellists, drawn from all quarters of society, include:

To get a sense of how some of these conversations may evolve, take quick listen to Traci Fenton’s view of workplace democracy.

This year, as part of the e-Festival, Vibewire will also host some LIVE events – allowing forum participants to meet face-to-face (and don’t forget that includes our Friday Coffee Morning this week at Vibewire):

    e-FESTIVAL OF IDEAS NETWORKING NIGHT
    What Innovators, creatives, activists and everyone else. Meet, drink, talk.
    When 7pm, Wednesday May 6th
    Where Vibewire Enterprise Hub, 525 Harris St, Ultimo NSW

    e-FESTIVAL OF IDEAS FAST BREAK EVENT
    What 5 speakers on the 5 Cs of innovation: Collaboration, Connectivity, Creativity, Commercialisation & Conversation. Also available on U-Stream & Twitter (use #efest to join the conversation).
    When 8am to 10am, Friday May 8th
    Where Vibewire Enterprise Hub, 525 Harris St, Ultimo NSW

    e-FESTIVAL OF IDEAS SERIOUS GAMES
    What A treasure hunt throughout the city, using technology to collect items. Players will challenge their perspective on e-Festival topics.
    When 10am – 5pm, Sunday May 10th
    Where Start at Vibewire Enterprise Hub, 525 Harris St, Ultimo

To get started with the e-Festival:

I look forward to chatting with you!

60 Minute Brand Strategist – Limited Edition

“If you are not a brand, then you are a commodity. Then price is everything and the low-cost producer is the only winner”.

This great quote from Philip Kotler at Kellogg School of Management should be top of mind in almost every business at present. When times are tough we naturally shrink a little. We curb our spending. Expect more for less. We pass on the angst and the pressure to our suppliers and contractors. But this process is a transactional process – it is not relational – it is typically what we would call “not personal” (as in “you didn’t get the business, sorry. It’s not personal”).

But in the business life of a brand – “personal” is EXACTLY what you want. You want to transform the transactional nature of your business so that every purchase decision that your customers make becomes PERSONAL. And this means trust. It means being social – and helping to facilitate social judgement.

It is the link between the potential of social media and brands – and something that I think, comes across clearly in this eBook by Idris Mootee. As Mark Hancock says, “it’s required reading”.

View more presentations from Idris Mootee.

Holy Cow, That’s Flash

There was a time when I loved Flash. It was a darling. It made my life easy. It did things easily that I could only ever dream of. It wowed my boss, made my clients gasp and made me look like a hero.

But over the last couple of years my love affair has diminished.

In the hands of a skilled and creative programmer, Flash can again, amaze us. In this video, Mrinal Wadhwa shows how a bitmap can be “read” by a webcam and interpreted as a 3D object by Flash.

Now, imagine how this can transform our perception, use and behaviour. Think about the way that we live our lives in public – and our fascination with technology. Consider the products that we love and that make our accelerated lives more manageable – and then think about how virtual transformation like this could be applied to your offerings – to your digital products and services.

For me, this sort of work taps into our imagination – reminds me of what it is to be astounded (nb: it is the future of your brand). Something that is all too easily forgotten in a spoon-fed, digital world. Long live creativity in all its forms.

Via Craig Cmehill.