The Evanescence of Social Media

In marketing/advertising we talk about changing behaviour. We speak of trends, present analysis and peer into the near horizon of our own timelines. We blog about the changing of consumer experience, discuss demographics, strategies and new ways of measuring reach, frequency and engagement. And in amongst all this conversation we are building our own edifice to social media — shouting, talking and building, word by word, our own empire. But I wonder, is this all sounding so hollow?

We are the hollow men
We are the stuffed men
Leaning together
Headpiece filled with straw. Alas!
Our dried voices, when
We whisper together
Are quiet and meaningless
As wind in dry grass
Or rats’ feet over broken glass
In our dry cellar
— TS Eliot, The Hollow Men

If we take a look at the shapes of these stimulus, if we examine the state of BEING rather than the active state of PERFORMING (in our roles of employer, employee, creator, listener, receiver, etc), then we may wonder at the particular historical moment in which we have found ourselves. The popularity and rise associated with "reality TV" shows such as Big Brother and even Eurovision only hold sway momentarily, never to be repeated in the future — for the interactivity, voting and audience involvement is as transient as the beep notification of an SMS alert.

And while our cultural artefacts are being produced at ever greater rates, the co-creation and location of their meaning appears to be increasingly bound up in the evanescent energy of this "interactivity". David Cushman, for example, cites a press release claiming that:

More video material has been uploaded to YouTube in the past six months than has ever been aired on all major networks combined, according to cultural anthropologist Michael Wesch. About 88 percent is new and original content, most of which has been created by people formerly known as “the audience".

However, as Alan Kirby points out in this article on Postmodernism (via Amanda Chappel):

A culture based on these things can have no memory – certainly not the burdensome sense of a preceding cultural inheritance which informed modernism and postmodernism. Non-reproducible and evanescent, pseudo-modernism is thus also amnesiac: these are cultural actions in the present moment with no sense of either past or future.

In the place of Postmodernism, Kirby argues for a new defining cultural moment — pseudo modernism. Identifying 1980 as the turning point, the pseudo modernists can also be seen as those generations succeeding Generation X — so called Generation Y or Millennials, though like anything, is more likely to relate to a mode of being than to an age/demographic group. Kirby’s pseudo modernists are spookily devoid of agency, caught in the neverland between the capacity to effect change and the overwhelming minutiae digital interactions:

You click, you punch the keys, you are ‘involved’, engulfed, deciding. You are the text, there is no-one else, no ‘author’; there is nowhere else, no other time or place.

But if this is the case — if the central seeding authority of the pseudo modernist is "cluelessness" — a contrasting capacity to see and act on a big picture but an inability to act as an individual (or in community), then the antidote may well lie in the social media interactions that are their cause. For while "engagement" may well mean contributing to a social action in a far off country (perhaps distributing our own agency into the network of strong and weak ties), the proliferation of "real world" meetups and the intensity around them may provide some small cause for optimism in the bleak sea of pseudo modernist reality. This desire to capture and contain the fleeting ephemera of social interaction has driven the popularity of "live blogging", the collating and curation of "favourites" via del.icio.us and other bookmarking sites and the use and sharing of photographs, videos and so on. And while the production fails (and always will) in its effort to capture the live moment, we can be in danger of focusing too much on product over process — emphasising the cultural or social aspect of end result over being in the moment.

However, I have a feeling that the artefacts of this new reality are yet to be realised for their value. For while it is easy to discount the quality, merit or even longevity of much that passes for cultural production in the current era, perhaps it is time to re-evaluate what can and should be considered important.

The disbelief in grand narratives that Lyotard identified with the postmodernists is a handy tool when it comes to thinking through our current consumer/cultural moment. And I have a feeling that Generation Y will prove to be more culturally heretical than they might at first appear. After all, the Internet with its hypertext and self-spurning evolution could well be considered the defining achievement of the postmodern generation. But the WAY in which future generations use, activate and build upon the Internet, its applications and social, technological and intellectual networks will have far reaching effects for our cultures and for us as individuals. This generation who have been "always connected" are bound to rethink society in fundamental ways.

This has certainly got ME thinking!

Why Social Networking is Imperative for Business and Brands

In the wake of the Enterprise 2.0 summit in Boston this week, I have been taking a peek at the blog coverage and thinking through the opportunities and challenges facing organisations struggling to find their way. (BTW, Stephen Collins has a couple of great posts here, which I am sure he will drill down into on his return.)

A clear intersection for me is the collision between the demands/desires of knowledge workers and the expectations of the business/management. The same is true for branding. We are effectively seeing the 20th Century modes of business (command and control) being subverted by the activities of individuals. The strict hierarchies and mechanisms of control are being called into question by active (consumer) participants and employee evangelists determined to achieve outcomes (often in spite of the barriers placed in their way). As Stephen Collins says:

… there is an active and engaged community out there who want to do this stuff in their organisations or are keen to be a part of organisations that do.

And while many businesses/brands react by blocking or disabling access to social networks, the fact remains — the PRACTICE of business (just like the PRACTICE of marketing/advertising) is changing in ways that have never before been imagined. These EMERGENT practices require new skills and flexible thinking … and they may not yet, deliver the value you want. But they will (even the CIA agrees). We (and I do mean “we”) just need to create the connections between the practices, our business strategies and our bottom lines — this is the hard, behind the scenes activities that also need to happen (who said Web 2.0 is all fun and games).

In the meantime, if you are like me, and was unable to attend in person, get your fill of Enterprise 2.0 thinking at the Conference Community site, and start saving for 2009. And before you go, take two minutes to listen to Karen Appleton, VP of Business Development of Box, the file storage utility, talking about the importance of social networks to your business (via Enterprise 2.0 blog).

Calling All Marketers — Inspiraton, Anyone?

InspirationAnyone Following up from the Microsoft teaser, the full-length video is now available.

With the first instalment in this series entitled The Breakup, the intention was to raise debate. Microsoft boldly tackled the issue around the shifting nature of the consumer-advertiser relationship, and invited marketers into the conversation. It certainly was not the type of communication or advertising I expected from Microsoft — and it did capture a lot of attention at the time of launch.

But with this sequel there is a wholly different challenge. Geert Desager and Kris Hoet are clearly taking another step — to facilitate the establishment of a marketing community (moving from conversation to action?). In the process, they are taking a sweep at brands, agencies and all the folks who inhabit them. There are some great lines, including “I tried to look up that Web 2.0 thing you told be about, I just couldn’t find the exact URL”. Let’s face it both agencies and marketers are easy targets (and we provide so much fodder) … so you are bound to raise a chuckle or two.

However, if you do want to move beyond the banter, the site Get Inspired Here is the place you can go. Over the coming weeks (and in the wake of Cannes), there is bound to be plenty of discussion, taunting and maybe even a little creativity. Get your full feed here. Hopefully there are more surprises in store!

There Are No Masses

ThereAreNoMasses When I was studying at university I fell in love with the poetic, critical analysis of the post-structuralists. For these writers, the location of truth was always shifting which meant seeking it in other places — context, place and so on.

Two of the most important side effects of this search are “surprise” and “curiosity”. We are curiously drawn to the new, unique and novel, holding our surprise in abeyance until it leaps from us shrieking. The post-structuralists deliberately used creative language to tap into this sense of the world, but also to interrogate it. This quote by Raymond Williams (while not really a post-structuralist) is a great example of a shifting truth — and it seems to apply even more stringently today to brands, consumer culture and marketing than ever before.

So next time someone asks for your mass media strategy, you know how to respond. Go digital.

With thanks to Blaiq.

What’s Next in Media

There is some great discussion going on around the nature, role and function of media. Neil Perkin has put together a great deck that digs into the impact of social media, while Craig Wilson looks at the potential of social media for local and regional brands. Interestingly, that is one of the comment threads suggested by Matt Hazel.

What do you think? What’s next? What’s missing? What is going to create the next, next thing?

Why Twitter Hasn’t Cracked the Teen Market

I started this post back in February 2008 and left it for a while. I was never quite able to finish it — and it didn’t seem overly important. But in light of the recent problems with Twitter and the emergence of the shiny new Plurk, I thought I would resurrect this post and look again at the future, potential and challenges for services such as Twitter, Plurk, Jaiku and Pownce.

Nature and the MachineI remember how Twitter sped into my consciousness. It was like a freight train with a big Web 2.0 emblazoned on the locomotive. Hanging out the windows of the carriages were the smiling avatars of my marketing and social media friends. All were smiling and waving, beckoning me to climb aboard. It seemed like a no-brainer … and, in fact, it was. There was very little thought process involved — I climbed aboard because all my friends were already there.

As I explored Twitter, I started seeing my friends discussions. I realised that there were conversations going on that I wanted to be part of, that I at least wanted to LISTEN to. So I would begin to “follow” others. That meant that Twitter would notify them of my intention to eavesdrop or contribute to their discussions, and in effect this served as a virtual introduction. My pre-existing connection to others had opened the door for me.

This made me rethink my approach to Facebook and to LinkedIn. As you can probably see, up the top of my website is a badge that links to my LinkedIn profile. If you click it and want to add me to your network I don’t generally decline (in fact, I don’t think that I have ever). I am a little more selective about Facebook where I do feel that I need to know a little about you before “friending” you. But why? What was this all about … and how did it relate to Twitter?

Gradually I realised that the folks on Twitter were a whole lot less guarded about their discussions than they may be about their profiles on Facebook. And the same applied to me. That meant that it was completely acceptable to “follow” a stranger on Twitter — and in the process it opened up my personal social graph to a flood of chaos and random encounters. It felt a little dangerous … but at the heart of it was the clear understanding of my role as a creator of content. Twitter was providing the space and as a dutiful “one percenter”, I was filling it with the best content that I could muster in 140 characters. So were my one percenter colleagues. We had an unspoken contract with Twitter — and it was symbiotic — we soon needed each other, desperately.

Digging around in Twitter, however, it was clear that the user base was mature — or should I say “adult”. This seemed counter-intuitive to me, because I expected Twitter to be a walk up natural service for teens — and Andy Beal seemed to think the same in this interesting post. But for my money, the reason that teens have not been attracted to Twitter is fundamental. Surprisingly it is not about the COMMUNITY … it’s about the INTENTION.

Twitter has been able to build a community around its technology. It started with a tech friendly audience at SXSW and grew from there. It was successful at positioning itself as an APPLICATION. That meant that we were overtly aware of Twitter as a piece of enabling technology — we knew and understood that this would entail ups, downs, failures and disappointments. We were viewing Twitter as a technology — we were co-creating the Twitter community. As David Cushman says, “It is built for communities of purpose to form in a networked conversation-driven way, not for an audience to consume what they are creating”.

But such a position is anathema to a teenage audience. For them, the very act of connecting is, in itself, a creation of value. The resulting relationships and the experience that they engender is of intrinsic importance to a generation world-wise and weary of “markets”, “brands” and the emptiness of promises. There is little surprise then, that Twitter holds no appeal.

Plurk, however, is different from its core. The Plurk team view their mission as a service. They want to go “Beyond FUBU” — beyond the for us, by us mantra that permeates many start-ups. Now, whether this is true or not, it certainly appeals to Generation Y. And it seems to be something that is also tweaking the ears of an expectant Twitter community. After the recent outage furore and poor communication all round, perhaps the adults in the Twitter community are waking up to a new level of expectation and maturity — technology as service. And this may be the very reason that Plurk (or its successor) wins out long term. It is not about the technology or even the utility. It’s about the service and the experience — something the kids got long ago.

The Socially Enabled Network

Ryan and KelseyAs part of the review of the Cluetrain Manifesto ten years on, Deb Schultz gave a talk at the SAP-sponsored There’s a New Conversation series (celebrating the 10th Anniversary of the Cluetrain Manifesto). In a neat twist, she claims that we are living in an age where it not the medium that is the message, but that the medium is the relationship. That is (as I would say) in the Age of Conversation, it is increasingly NOT about the technology but the results of engaging with and using those technologies in a socially-enabled network.

Now, this doesn’t seem, on the surface, to be a shattering insight. After all, you are either reading this online or via RSS … but step back from a moment. Literally. Get up from behind your computer screen and look at the person nearest you. Look across the room. Think about how you are connected to them online. What MORE do you know about them from the way that you connect. What have you seen or read? How has this given you a deeper sense of this person. Do you trust them more or less?

What we are seeing is not the technology itself, but the surfacing of our once private networks. This means that we have a whole lot more "play" in the workplace but also a deeper understanding of our colleagues and teams.

And yet, despite all of this connection — despite the various etiquettes and common courtesies expected in the various communities to which we belong — we are still at the very early stages of understanding the real impact of all this. After all, we spend much more time TRIALLING new applications, coercing our friends to sign-up or blogging about it all to gain any real insight into HOW this is transforming the way that we live or work. Sure there will be pockets of insight, but as the services like Twitter or Pownce or Jaiku or even Plurk begin to mainstream there is a potential to radically TRANSFORM our brands, businesses and our workplaces. It is only when we see the mass adoption of some of these technologies will we begin to see real and lasting change.

And when we do, I suggest it will be far more playful than anyone expects. Or as Leigh Himel says, we will eventually "realize we are only beginning to understand how any of these technologies are impacting our lives on a daily basis". Then we can get over ourselves … and start having fun again.

That is the socially enabled network — and it is the future of your brand.

Microsoft Digital Advertising’s Inspiration, Anyone?

If you were lucky enough, last week you would have seen some constructed outtakes of Geert Desager’s next instalment of Bring the Love Back on Facebook. But now, you can get a preview of it right here!

It is called "Inspiration, Anyone?" (prompting calls of Bueller, Bueller?), and it looks at the ongoing fallout between brands and consumers. Interestingly, it looks like there could be some collateral damage — with the preview taking a swipe at advertising agencies as well. Looks like the sacred cow, may in fact, be purple. Can’t wait for the full release.

Digital Experiences and Magic

A great presentation by Iain Tait on the connection between our online and digital experiences and magic. Interestingly, he separates magic and illusion — the aim is to be both entertaining and purposeful. Take a look!

I love the way that he walks us through some of the earliest digital experiences that he had (almost the same as mine) — the old video games of tennis, football etc that ran through channel 3 on your black and white TV; followed by a small computer that loaded programs from a cassette tape.


My Talk At Under the Influence from iaintait on Vimeo