The brand contract with car manufacturers and drivers is a complicated one. The cars are sold through emotional engagement, but are maintained and serviced according to pure mechanics and legal terms. MasiGuy’s complaints are complicated — but in a world talking about "lovemarks", it seems there ain’t room enough for love in the Saturn world.
So following on from yesterday’s post, I filled in the Saturn website contact us form … and got the following response (did ANYONE really read my comment? Did they check the MasiGuy’s post? And, finally, is Linda T related to Mr T (and is she going to pity me as a fool?)?
Thank you for taking time to send us an email. We are very excited about
some of the new products we will be offering to our customers over the next
few years which provide alternative fuel options.
We appreciate your interest and have documented your comments. If we can be
of further assistance, please feel free to contact us again. You can send
another email or if you would prefer to speak with someone, our phone number
is (800) 553-6000, option 3.
Saturn Customer Assistance Center