A Cup of Chaos #79: Eagle Snatches Kid

Imagine … you’re just out at the local park doing some bird watching. It’s cold but the kids are still out playing and enjoying themselves. In the sky you see a great eagle and you marvel at its majesty. You track it as it banks on the air currents and then watch in horror as it swoops down on an unsuspecting toddler.

And now, imagine that you study film production and CGI at university and you want to get 100% for your film project. Maybe, just maybe, you’d produce something like this.

Trend: I’m Fricken Michaelangelo

I’m overwhelmed by the sheer number of trend announcements and insights for 2013 that are circulating the web at the moment. It seems that we have an abundance of opinion yet live in the desert of insight.

Almost everyone says the same thing in a different way. Or with a quirky direction. Almost always there is an angle that reflects positively on the writer’s own work or business.

Now, there is nothing wrong with all this. In fact, I am working on my own trends document which I am sure you will gasp and coo about. But it’s not trends that we are talking about really. It’s marketing. We are spruiking our opinions based on an understanding of our markets and our business ecosystems.

It’s not rocket science (unless you are writing about trends in space exploration) but it is hard work. It requires effort, time to think and an ability to articulate a point of view.

And while there are many shifts and changes in our business landscape on their way. There is one that is paramount. I’m fricken Michaelangelo.

We all have opinions and share them for the “5 likes” that they are worth. Just watch this video from College Humor and you will observe all the trends that are taking place in front of our very eyes. Scary but true.

http://www.youtube.com/watch?feature=player_embedded&v=Nn-dD-QKYN4

A Little Joy to Start Your Week

Flashmobs tend to feel too smug to be joyous. But this one produced for Spanish bank, Banco Sabadell works wonderfully. As explained:

Earlier this summer, the bank brought together 100 musicians and singers from the Orchestra Simfonica del Valles, Amics de l’Opera de Sabadell, Coral Belles Arts, and Cor Lieder Camera to perform the anthem of the European Union — Beethoven’s “Ode to Joy” from his Symphony No. 9. It all happens in the Plaça de Sant Roc in Sabadell, Spain, a little north of Barcelona. Perhaps this will put a smile on your face. Maybe you’ll even shed a tear. One way or another, make sure you turn up your speakers….

Via Open Culture with thanks to Steve Woodruff.

Hey Sexy Lady – It’s Servant of Chaos Style

It’s that time of year … projects are being finalised for the holiday rush, colleagues are moving on to new roles or new employers and everyone is about ready to let off a little steam. But what happens when a christmas party gets a little out of hand? I have a feeling that we’ll be seeing plenty of real life Gangnam Style videos emerging over the coming weeks.

But if you can’t wait to see what the Twitterverse serves up, you can go ahead and make your own. Thanks to the JibJab folks, you can star in your very own Gangnam Style video.

Of course, that video can also star your friends, your boss or even your partner. Share it around, sexy lady.

Personalize funny videos and birthday eCards at JibJab!

Driving Retail from Digital to Destination

  • The marketing funnel has imploded under its own inadequacy
  • Marketers must respond to the shift to digital with the 5 Ds of consumer engagement
  • Analytics is essential to understand the path to conversion

For decades, Australian retailers have under-invested in technology and online innovation. After all there was no “burning platform.” People still bought goods – especially appliances and larger items in stores, and “online” was considered risky, unreliable, and difficult to navigate when it came to returns, warranties and customer service.

But then consumers connected. Reviews helped identify quality products. Reputation management allowed online merchants to demonstrate their credibility. And web experiences improved. Prices were better.

People talked.

And kept talking.

Those conversations shifted from sites to platforms. They happened in places far away from the brand police and customer service teams. They proliferated on sites like Twitter, Get Satisfaction and Facebook.

But just as the connected consumer shifts digital channels in the blink of an eye, taking the conversation with them, so too can brands follow this consumer lead. Those with a considered and well executed strategy can connect the dots and drive retail from digital to destination.

Marketers should develop three practices to drive retail from digital to destination:

  1. Understand the 5 Ds of Consumer Engagement: The marketing funnel has imploded under its own inadequacy. It’s time to understand the buyer’s journey from the outside-in. Following the 5 Ds allows marketers to understand, map and engage their connected consumers at key stations on the buyers journey
  2. When it comes to content and channels, don’t think ONLY think AND: It’s time to break down the silos. Based on the 5 Ds, marketers must begin to work with strategic omni-channel (or multi-channel) formats. This means understanding how content, interactions and engagement work at each station – and where digital can extend or augment an experience (digital or non-digital)
  3. Know and measure your path to conversion: Don’t fool yourself that all conversion must happen in-store. Make it easy to purchase anywhere – after all, mobile is the ultimate impulse device. But understand that in-store is now about controlling the brand experience. Ensure that the destination experience is worth the journey in. Use omni-channel analytics to measure and understand the path to conversion.

Now, take a moment to view this (now finished) campaign from Adidas NEO. What’s the customer experience? What’s the journey? And what’s the engagement strategy at play?

Now, how would you play this out with your brand? Be creative.

 

Vibewire’s fastBREAK – Lies

Each month, Vibewire, in conjunction with the Powerhouse Museum, hosts a fascinating and always illuminating event that showcases innovators and the ideas, passions and personal motivations that inspire them. Each person is asked to share the personal story – the WHY, not the WHAT or the HOW. In a way – fastBREAK is like a TEDtalks for young people.

In July, the topic for the month was “lies”. Why do we lie and what does it say about us and our world. This topic was explored by

  • Hannah Law, social media director with Switched On Media
  • Tim Burrowes, journalist extraordinaire and driving force behind Mumbrella
  • Simon Cant, innovation consultant at CANTT
  • Jack Hilton, magician known as the Great Hiltini
  • Dev Singh, entrepreneur and marketing strategist at Sketchpad Ideas

As always, it was a brilliant morning, with Sydney’s art and business communities mingling in the Powerhouse Museum’s fantastic Boiler Room, nourished and inspired by the BlackStar Pastry’s inventive deliciousness.

fastBREAK happens on the lasts Friday of every month from 7:45am. Everyone is welcome – and if you’ve never come, we’d love to see you there in September. Put it into your diary today!

Here’s to Your Strange Heart

Many, many years ago – back in my early days of social media, I connected with a very strange person. His name is Mike Wagner. He was a boldly creative and generous spirit that leaped at me out of the vast sea of social media chaos. I loved his energy and his thinking.

But the thing is … he stood out. We connected. We conversed. And after many years of connecting over social media, we met – face-to-face – in Des Moines, Iowa – and I felt like we had been friends for years. I thought it was about some deeper truth related to social media. But I was wrong.

And now I know how he did it. He used his STRANGE on me.

In this great TEDxDesMoines talk, he talks about the positive power of strangeness – and how we can tap into our strangeness to connect with the people who can help us solve the problems of our world.

So how do you feel today? I’m full of Johnny Cash today, but tomorrow I expect a touch of Ray LaMontagne. Rock on with your strangeness today.

Selling the Vision Not the Technology

I have worked in technology marketing for many years – but I also worked in FMCG and QSR marketing – and the same holds true for any initiative. You have always got to veer away from telling the story of HOW.

The story of HOW is attractive for marketers because “how” is often the greatest business investment. In technology companies, the “how” is your sunk costs – investment in the development process, the computer hardware and the partnerships that you needed to create your new product. And because the bill can reach many millions – or even billions – very quickly, there is much riding on it.

But the story of HOW is an internal story – at least at first. And in the sales/marketing process, it’s a “convincer” – most effective during the consideration or conversion phase of the marketing funnel.

But people – and by people, I mean “your customers” – don’t buy HOW. They buy WHY. If you are not focusing on the WHY story, then you are not inviting your customers into the conversation (and by conversation I don’t mean a hashtag) – it’s the vital first step. Just watch Simon Sinek’s riveting video on the subject.

That’s why I love the way Google have been positioning Google Fiber – a different kind of internet (100 times faster than today’s average broadband). It’s only available in Kansas at present, but if you click your heels three times, you may well find it appears in your city too. Of course, here in Australia, we are patiently waiting for the rollout of the National Broadband Network.

Make no mistake, I am a fan of the NBN. It is vital infrastructure that will allow Australia to compete with global, connected markets well into the future. And no, no matter how beefy your antennae are, wireless WILL NOT cut it. But so far, when it comes to the NBN, we’re getting an awful lot of HOW and WHAT but almost no WHY. It’s like the marketing is stuck in 2nd gear – watch the first half of the Google Fiber video clip below.

Until NBNCo changes gear, they will find it slow going.