You know what it’s like – the brief hits your desk and you know it’s going to hurt you. The client wants impact. Results. Creativity to burn. It needs to be original, classy and out of left field – but you also need to bring this baby in on budget. And quickly. This is a competitive pitch and there are three other agencies lining up against you.
If I was you, I’d read the brief and jot down my first ideas on a post-it note, then file it away in my notepad. Then I’d talk to the team.
But Umair Haque, economist and Director of the Havas Media Labs, suggests that we need to rethink everything we do. A proponent of “radical innovation”, Haque’s approach is to question the foundations of our actions – in short – to question how we innovate (and therefore what it means for us, our clients and our businesses).
Take for example, Haque’s well-known Smart Growth Manifesto where he turns notions of innovation on their heads:
- Outcomes, not income
- Connections, not transactions
- People, not product
- Creativity, not productivity
In some ways this seems obvious, but operationalising such innovation requires broader and deeper business thinking. If you focus not on income but on other measurements (such as outcomes) – then this means inventing new metrics as part of the process. How do we measure sustainability for example? What about happiness or wellbeing? The same with focusing on creativity over productivity – or the other two pillars.
This is not to say that such efforts should not be taken. Quite the opposite. You see, embracing such approaches will FORCE you to think and work through the consequences. In the short term, this will lead you to find equivalences – you will create and manage outcomes but find linkages to income. You will focus on people and their ideas, inspiration and energies, yet match it to their productivity and so on. But this journey will not be undertaken UNLESS you take the first step.
But how do we apply this thinking to the problems and challenges of branding? This recent post from Umair Haque on Twitter’s Ten Rules for Radical Innovation provides some pointers.
- Ideals beat strategies: What is the core problem that your brand is trying address. How is it making the world better in its small niche? Concentrate on the idea and let the strategy come.
- Open beats closed: Find the points of interdependence – between brands and their consumers, employees and their customers, executives and their teams. Share and tell the stories that emerge.
- Connection beats transaction: The underlying currency of this new way of thinking is TRUST. Build transactions into your branding by facilitating a sense of trust. Do this as a precursor to transactions. Do it without expectation.
- Simplicity beats complexity: Your customers want to do business with you. Don’t make it difficult for them. Design your offerings around the experience that your customers can share with others. Make sure that your communications are clear.
- Neighbourhoods beat networks: Most brands haven’t figured out that there are real people behind the avatars that flash across a Twitterstream. The network is nice but remembering that we are tribal – and above all – local – means that you have to think, act and behave as if everyone knows where you live. Really. Think of the consequences and revisit your brief.
There are another five rules that Haque shares in his article – but I will leave these to your imagination.
Returning to the brief
In many ways we operate in an echo chamber. We all read the same blogs, websites, forums and magazines. We watch the same TEDtalks and download the same iPhone apps. How do we then, out-innovate when it comes to our clients?
Chances are that your three competitors will be entering their own creative brainstorming space in the same mindset as your own team. Your best chance at out-thinking your competition is to question the foundations of your own work. Rethink thinking. Rethink creativity. Rethink strategy.
Oh, and just as you go to start work on your response to the brief, take out that original post-it note and read what you wrote. That’s your gut instinct. Sometimes you’ve got to just go with that too.
11 thoughts on “Rethinking Branding through Radical Innovation”
Hi Gavin, great post. You have hit on a subject that has been growing larger in my mind for some time now.
I think that inventing new metrics to measure new notions of innovation such as engagement, brand distribution and consumer sentiment need to be and are being created.
However the broader issue I’ve seen most forward thinking marketers coming up against is clients who still have a very basic grasp on new media and therefore would have real trouble understanding let alone adopting a new metric for this space. Marketers need to trust a metric before they bank on it.
How would you go about teaching, then selling the concept of a newly created metric to a marketing team that fitted the description above?
Love the post-it note approach too, your gut instinct never lies.
Hi Gavin, it is great post. I love the fact that you have given prominence to gut instinct as much as other areas. One thing that constantly baffles me with innovation is that it always appears radical with the benefit of hindsight.And one thing common to radical innovators (companies or individuals) is that they are not afraid to fail, sometimes many times over. I think it is an important part of the innovation mix.
Great post Gavin – thank you. I’m new here having come from Umair Haque’s twitter feed.
If you have mo at all I’d certainly appreciate any critical feedback on my own efforts on sustainable practices for photographers : http://rising.blackstar.com/new-photography-business-models.html
Regardless thanks and I’ll be back.
Love most of the post.
I struggle with the neighborhoods beat networks. Not the idea that there are real people – but people are only part of a community. The power of network in my mind has been about the collective. Etsy, which Haque references a great deal in his writing, takes a local/global model that feels taken right out of environmental planning theory and sustainable development models. All of that is to say for me, that placing them in a hierarchy against each other seems like a contradiction.
Really loved this, mate. Thanks for your thoughts, as always.
I am a strong believer in ensuring that you measure the things that are relevant to your business and specific objectives. IMO the one size fits all approach to measurement simply confuses.
Hey Gavin, great additions to a great budding conversation about the future of business. Thanks for sharing!
Thanks Josh – it’s certainly an interesting topic. Thanks for taking the time to comment!
Gavin, I love #4: “Simplicity beats complexity: Your customers want to do business with you. Don’t make it difficult for them. Design your offerings around the experience that your customers can share with others. Make sure that your communications are clear.”
It’s such a simple notion, yet so many organizations write their copy in puzzles and acronyms.
I’m biased because I’m in the business, but over and over we find both big, global brands and small, local brands who open up to creative input from customers, fans and participants get all kinds of surprising and remarkable ideas.
They’re participating and open — that first step makes discovery possible.
Then they’re creating a process for on ramps to the brand that makes feedback loops and curation possible. This is really new age of abundance!
From my experience, the radical innovation for brands is making the shared meaning creation into a collaborative experience. Lots of quick, responsive steps lead to big, progressive change. Start small, start now.
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