News Analysis: Adobe Acquires Cross Channel Marketing Expert Neolane For $600M

On June 27th, Adobe announced a letter of intent to acquire Neolane for $600M.  Neolane is a privately held, French-headquartered marketing automation software company with 47 of the top Fortune 500 companies as customers.

Marketers are thinking less about “digital marketing” and more about how to market in a world driven by digital engagement, interaction and commerce. The shift to digital has seen 20% of ad spending move to the digital domain, and is expected to reach over $50 billion in the US by 2015. And with 64% of advertisers planning to increase their paid social media ad budget and strong overall ad budget growth expected through 2015, the need for cross-channel analytics and automation is becoming pronounced.

For existing customers of Adobe, this has become a whole lot easier from today. With the announcement that Adobe is to acquire Marketing Automation leader, Neolane for $600 million in an all-cash transaction, real meat has been added to the Adobe marketing automation bone.

Forming part of the Adobe Marketing Cloud, integration plans will begin from today with the transaction expected to close in Q3 2013.

Marketers may not realize it yet, but the only way that they can deliver on their customers expectations is to begin investing not just spending. And a core part of this investment through 2015 is to establish scalable marketing platforms, that deliver right time insight, robust analytics and cross-channel capabilities.

What this means for Adobe

Powerful segmentation, cross-channel segmentation augments the Adobe Marketing Cloud.

The consumer master data record was one of the major benefits of the Neolane platform.  Combining anonymous and known data will connect the dots between customer data, activity in channel and behaviour which is where the Adobe Marketing Cloud’s sweet spot lays.

The fact that Neolane also operates from a single, unified code base has obvious integration appeal from Adobe’s point of view. This should allow a more rapid integration of the Neolane functionality into the Adobe platform.

Neolane’s strong client base also provides Adobe with a stronger route to market in EMEA. The Neolane team will continue to report into CEO Stefane Dehoche. Stefan will report into Brad Rencher.

What this means for Neolane

Neolane’s strong business performance in 2012 – with 40% consolidated growth – largely led by North American market push – will benefit from the acquisition. This deal extends the Neolane footprint providing access to the Adobe partner network. This will help the push into the large/enterprise segment and see the Adobe Marketing Cloud go head to head with Salesforce, IBM and Oracle.

What does this mean for customers?

In Constellation Research’s Scaling Up with Marketing Automation Software – market overview report, Neolane was consistently ranked among the leaders in the industry. The gaps in their offering dovetail neatly with the strengths offered in the Adobe Marketing Cloud and combined, they represent a powerful change in the industry landscape.

Combine this acquisition with the recent Marketo IPO and Oracle’s purchase of Eloqua, and it shows not only consolidation across the market but a strategic strengthening of the offerings in the marketing platform space. With this deepening will also come a maturing in the market both in terms of platform buying and process automation.

  • One record to rule them all. Connecting the dots between known and unknown customers delivers significant value not just to marketers but to a whole business. Bridging the various social, digital, customer service and sales profiles that are required by the modern enterprise has contributed to the fragmentation of roles and the wasting of budgets. The use of a customer master data record opens the door to the “whole of customer” view which is not just an aspiration – but is like the marketer’s ring of power.
  • Lead nurturing and scoring reduce funnel leakage. In complex sales cycles, the buyer’s journey can take months or even years. Reducing funnel leakage through automated scoring of prospects against customer segmentation data and audience profiling provides light touch marketing that can increase lead quality and improve yield on marketing campaign investment over time. The new Adobe Marketing Cloud – combining the strength of Neolane with Adobe Analytics – provides marketers with the decision-ready analytics that help optimize cross-channel marketing programs
  • Consistency of user experience drives adoption: Business users already familiar with the logic, systems and interface of the Adobe Marketing Cloud will be able to transition easily to the integrated suite. Existing internal supporters of the platform become change advocates and further spur internal adoption and rollout through enterprise marketing teams. This, in turn, will lead to accelerated ROI
  • Connecting the Creative and Marketing Clouds: The widespread use of Adobe Creative Cloud in the execution of marketing campaigns has the potential to make the job of marketing execution much more streamlined. And in a world of right time and near-real time marketing, combining the creative and marketing clouds could provide not only market leading responsiveness – but game changing competitive advantage
  • Accelerated return on investment: With change champions and wider acceptance within the user community, organizations see accelerated return on investment (ROI) as use cases proliferate and uptake is spurred.

What does this mean for consumers?

Today’s connected consumers don’t care about a business’ digital strategy. They don’t care about your mobile strategy. What they care about is the products and services that are delivered and the consumable experience that is packaged as part of that delivery. The promise of marketing platforms is that some of the clunkiness of branded experience will disappear – and that the experience will become seamless and ubiquitous. Removing the friction in the customer experience is transformative.

What else can we expect?

For some time we have been tracking the shift away from the B2B and B2C classifications of marketing to what is essentially peer-to-peer (P2P) marketing. While this is essentially an innovation driven by consumers, this kind of acquisition helps marketers to respond to that market demand.

Like all acquisitions, the success of this will be driven by the ability of Adobe to integrate the substantial benefits and features that Neolane offers. As the deal closes and new combined product roadmap begins to take shape, this combined offering represents significant upside not only for existing Adobe and Neolane customers, but for businesses seeking greater value from their marketing investments.

Full Press Release:  Adobe to Acquire Neolane

Blog from Adobe SVP, Brad Rencher, sharing his perspective on the announcement:   Advancing the Marketing Cloud with Neolane

Announcement FAQ:  Acquisition FAQ

The NORAD of ABC in Austin Trey Ratcliff via Compfight

Bridging the Social Chasm

When IBM’s Center for Business Value released its 2011 report into the relationship between social media, marketing and brands, it revealed a “perception gap”. On the one hand, marketers had an understanding that their connected consumers “wanted” or even “expected” a certain style of interaction through social media. And on the other hand, there was the hard reality of what those customers actually wanted. The gap between the two was the distance between two competing realities.

But is anyone listening?

In reality, we are not really dealing with a gap. It could be better described as a “mismatch” – after all, a “gap” would indicate some alignment. But the problem for brands is that the distance between the two sets of expectations is growing. We are now dealing with a widening chasm in the world of customer experience.

CustomerExperienceGap

Two years after IBM’s original report, even a casual investigation of most branded social media would indicate that the chasm is becoming more pronounced as brands continue to shift their marketing spend and resources into digital and social media (Gartner’s US Digital Marketing Spending Report indicates that 25% of the marketing budget is now devoted to digital).

But when it comes to business effectiveness, more budget is not necessarily always the answer (though there would be few marketers who would refuse an increase, I am sure). To bridge the social chasm, business must begin to re-think, re-action and re-calibrate their organisational approach to social:

  • Re-think: Start with what you know. Create a new social baseline and audit all your activity for assessment. Real time analytics and dashboards such as those from Anametrix can provide the kinds of decision-ready data that is essential to informed decision-making
  • Re-calibrate: If you have started a social business program in the last two years, it’s now worthwhile assessing its impact. Have you achieved the original milestones? Has the program had the kind of impact that you expected? Take a look at R “Ray” Wang’s 50 use cases that help demystify social business and think through the business processes and workflows that are business critical. Are your social programs impacting business results? If not, it may be time to recalibrate.
  • Re-action: This is no time for social business fatigue. No one ever said that change was easy. And equally, no business achieved competitive advantage by being complacent. It’s time to re-action the business programs that are core to your strategy.

What’s your experience?

Interestingly, this recent workplace research study by Microsoft revealed that there is also a chasm between business management and the workforce. Teams not only expect or demand more collaboration – about 17% of people are actively ignoring IT policy and installing social tools independently. This is delivering some value to the business – with 60 percent of participants in the Microsoft study indicating that their use of social tools has increased productivity – but this would be a far cry from the billions of locked-in value that McKinsey Global Institute’s 2012 study revealed.

If businesses can’t work to unlock the value in the low hanging opportunities within their own business, how long will customers have to wait?

It seems like there are whole industries on the brink of disruption. Social may not be the driving force, but it could be the trigger.

Microsoft Social Tools in the Workplace Research Study by Mark Fidelman

Note to Brands: Make Things People Want

Have you ever wondered why marketing and advertising is such hard work?

We are constantly trying to change the way that people behave and think – positioning brands and businesses in the centre of a relationship that is only ever on the peripheral of our customers’ worlds. And while for us – for the business owner, brand manager or agency – there is a real centrality to our relationship with the brand, it is simply not the case for the vast majority of the people that we want to talk to.

ifyoutalkedtopeople-thumb

As Hugh MacLeod explained back in 2006, “if you talked to people the way advertising talked to people, they’d punch you in the face”.

And while social media awareness has become widespread, many businesses still struggle with it. Where’s the ROI they ask. Where’s the relevance? How will it drive sales? And while these are important questions, they are important questions for a mature channel. Very few businesses have the knowledge, expertise and capability to determine the answers – let alone the capacity to integrate these answers into a comprehensive brand and engagement framework. The channel has matured but our organisational understanding of it continues to lag.

But there is another way.

Rather than making people want things – spending our precious resources creating awareness, inspiring interest and stimulating desire in our customer base, what if we just made things that people want?

What of we went further – and understood our customer’s journey from the outside-in? So, rather than pushing messages out designed to interrupt and stimulate – what if we could participate and engage? What if we provided so much incentive, surprise and delight that this engagement prompted purchase, created a business relationship or turned a “detractor” into an advocate?

What if what we did made someone’s life better?

John Willshare argues exactly this – that brands are fracking the social web – and missing the real opportunity presented by digital and social media.

But what can you do? Practically? Why don’t you start:

  • Small: Rather than thinking of the vision that will change the world, what is your vision that will change one person’s experience of what you do. Have the big vision in your back pocket, but start as small as you can bear.
  • Quick: Stop thinking about doing and start acting. Raid the petty cash tin and think about what you can do with a budget you can hold in one hand.
  • Inclusive: Don’t sit in a room planning – go talk to your customers. Engage with them on social media. Bring them into your process

And I bet that within a week you’ll have a deeper understanding of the problems your customers want you to solve than you have resources to deliver. And that’s the whole point, surely.

EveningCreative Commons License Hartwig HKD via Compfight

Twitter + TV Goes Beyond the 30 Second Spot

Many companies spend a great deal of time, money and effort getting people to do something. Like switching brands. Trying a new product. Or watching a TV show. And to do this, they use advertising. TV has been the great transformer of the 20th Century – it has educated us, engaged us and even amazed us. And the thing it transformed was not the world, but our behaviour. But it has always been a one-way street – broadcasting its message from a single point to the masses.

And then along came the internet and provided a whole new way to be educated, engaged and amazed.

Q&A

We have always known that there was an abundance of awe inspiring activity taking place in the world but it was often hard to find. Realising that fear, uncertainty and doubt (FUD) tapped our primal urge to fight or fly, in the war for ratings, broadcast media prioritised the sensational over the substantive. But in a multi-dimensional communications world, where the means of production (ie creating content) and distribution are readily and widely available, new forms and types of content are emerging – and with them, new behaviours.

Anyone interested in human behaviour knows how difficult it can be to change a personal habit. But trying to change habits within a culture add layers of complexity that can boggle the mind.

Which is why this latest move from Twitter has me intrigued.

Much of the innovation that we have seen emerge from Twitter has been invented and driven by its community of users. It’s one of the benefits of having a large and active, participating user base – ideas, trends and opportunities magically appear out of the interactions of the crowd. But the businesses behind social networks have an advantage over other types of businesses – they can observe real time and emergent behaviour and adjust accordingly.

When people started using Twitter and hashtags to collaboratively consume television programs it marked a new line in the sand for a struggling TV industry. The dominance of the single screen was well and truly over – and the rise of the connected, multi-screen experience was underway. Now, we can all collectively watch TV shows like #QandA, contribute to the fast flowing conversation online and compete to see our names flash upon the screen. Twitter, in many respects, has given us a reason to tune in at a set time on a set day. Despite our timeshifted life, it’s made TV relevant again.

And this new Twitter + TV offering is taking this a step further. Take a look.

What I like:

  • It taps into existing behaviours: we are already using Twitter to collaboratively consume content on TV. It’s a no brainer that this could be monetised or extended
  • Creative opportunities for extending the customer experience: smart brands (and I would include TV broadcasters in this) have the potential to radically transform the relationship they have with “viewers”
  • Encouraging participation: for all the energy and noise, we are still in the infancy of social media adoption. It’s one thing to have a billion users across the world, but getting that billion people to do something other than login and post once a month is the next great challenge

Some of the problems I can see arising:

  • Broadcasting more broadly: when you are a hammer, everything looks like a nail, right. Twitter has never (and I repeat NEVER) understood its role as a community platform. The fact that it facilitates amazing conversations doesn’t mean that it is a “conversation company” as we have seen with various ham-fisted changes to functionality, and its short-sighted limiting of its own ecosystem etc. There is the potential for this new offering to generate more noise and simply broadcast more broadly. This would be a great missed opportunity
  • Most brands lack comprehensive multi-channel strategy: while we see some substantial and innovative approaches to multi-channel strategy and execution, most brands (and their agencies) lack the level of strategic understanding required to make this work. We can’t all be Red Bull – but we could be more successful if we invested in these channels and strategies
  • Digital skills are thin on the ground: a key to making this work will be deep digital skills and a collaborative approach to storytelling. Brands need to up their investment in digital skilling not just in marketing but across the enterprise. When social becomes the #1 channel for engagement across your business ecosystem (ie not just sales and marketing), then you’ll have the kind of competitive advantage you’ve been dreaming of.

Q&A

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A Minute is a Long Time–On the Internet

They say that a week is a long time in politics.

That was certainly the case when there was a “daily” news cycle. Any announcements or revelations needed to be revealed in time for stories to be written, edited, photographs to be prepared, processed and newspapers to be printed. Breaking news was the domain of the more instantaneous broadcasters like radio and TV. And even then, only the most explosive news items would break programming.

But the web changed all that.

It has taken two decades at least, but the internet has now thoroughly transformed the way that we source, gather, verify and consume news. There has been a breakdown between those that produce the news, those who are the subject of the “news” and those who consume it. And the structures which once provided certainty, built trust and way points for navigation in a chaotic and busy world have, in the process of this disruption, been swept away.

These structures have been replaced by data.

Data about data.

In a way, it was ever thus.

And the new arbiters of this data – our navigation beacons are themselves built of data. Google. Facebook. Twitter. LinkedIn. Pandora and Amazon. They sound like the names of ancient gods straddling the primordial chaos – but they are massive enterprises designed not to serve, but to create value. Revenue. Share holder returns.

So think about what happens in an internet minute (see the infographic from Intel). Every minute of video. Every byte of uploaded photo data. And every tweet costs someone somewhere something. The question for you today is what does it cost YOU?

intel-internet-minute

Getting a Handle on Bitcoin

I must admit to being more than a little intrigued by Bitcoin, the open source, peer-to-peer digital currency. In fact, anything with the words “open source, peer-to-peer and digital” in its description is likely to pique my interest. But as a currency, Bitcoin operates independently of central banks or a central organisation – which in times of sovereign debt crises adds to its attractiveness.

Very few of us go through the process of thinking through how our currencies actually work. We know enough to understand our local banking systems – and the way that they manage transactions, the money supply and so on – but Bitcoin operates in a completely different way. As a peer-to-peer currency, there is no centralised control. There is no gold standard. To purchase Bitcoins, you need an account with a Bitcoin exchange, like Mt. Gox, which requires a form of verification. But Mt. Gox is not a bank – and once you have purchased Bitcoins you need to store them in a wallet. You can then use those Bitcoins to buy and sell – to transact with others who trade in Bitcoins.

Sounds complicated, right? And it is. Thankfully Duncan Elms has put together a video explaining the way Bitcoins work. It goes some way to clarify some of the complexity that underlies this new, and growing digital currency.

But once you know all this, what will you do? Will you throw caution to the wind and setup a trading account? Will you use Bitcoins to buy and sell real and virtual world things? Or will you watch from afar?

Bitcoin Explained from Duncan Elms on Vimeo.

SocietyOne Eyes Off Disruption in Personal Lending

For decades, many Australian business sectors have been asleep at the wheel – underinvesting in digital technology, employee skills and strategic thinking. Which sectors? They’re the ones people complain about on Twitter and Facebook – retail, healthcare, pharmaceuticals and financial services. And you can add utilities into that list (but that’s a subject for a future post).

In many ways this is what we’d expect. In the industrial era – business was designed to maximise the profits from investment and expenditure – and that’s what they were doing. We call it creating “shareholder value”. But times are changing. We are no longer living in a world where industrial era business models rule. They are the dinosaurs of the 21st century and those companies and industries that don’t look to reinvent their business models will not only face declining revenues – they’ll risk disappearing altogether.

Don’t think it can happen to you? So did Kodak.

When Google created their own financial services division, they fired a shot across the bow of the slow moving personal lending businesses in the UK. What Google understands is speed to market – and disruption. And remember, they have the inside view of what we search for, what we click on and how long we stay there. The shift to digital – the massive transformation in the way that we think, shop and live has largely been driven by access to Google’s services – and financial services is just the next step in a long journey for them.

But it’s not just global internet giants who will disrupt the market. Smaller, agile players are entering the market – rethinking the old business models and out-flanking them. Take a look at SocietyOne. Connecting borrowers and investors in a peer-to-peer fashion SocietyOne takes “crowdfunding” to a new, more knowable level. It’s designed to match investors and borrowers in an interest rate/risk online pitch-off. Check out their introductory video. Looks like no bank that I know. And that’s the point.

http://www.youtube.com/watch?v=lZqxVKgVbaM

Closed slimmer_jimmer via Compfight

Gustin Shows Why Retailers Still Don’t Get Digital

For years, Australian retailers have under-invested in digital. They held back technology investment, closed down innovation programs and hired traditional marketers when they should have been growing their own breed of tech-savvy innovators. And while retailers had their heads in the sand, the world changed.

Recent failures like ClickFrenzy have been down played and it’s clear that even the retailers with some digital budget are unprepared for the fast moving transformation taking place thanks to mobile.

In spite of all the trends, facts, figures and forecasts, retailers remain unconvinced. What is driving this myopic view of the future of business? In many ways, it feels like a classic illustration of the The Innovator’s Dilemma – companies (and indeed a whole industry) misses out on new waves of innovation because they are unable to capitalise on disruptive technologies.

But I also think retailers are captives of “Big Thinking”. Because they operate at scale, big thinking clouds their judgement. It’s easy to discount competitors when they generate sales that are fractions of a percentage of your business. But it’s not the percentage that’s important, its the velocity and momentum.

Hand made men’s clothing manufacturer, Gustin, illustrate this shift beautifully. They launched a Kickstarter campaign some time ago with the aim of raising $20,000. The premise was simple:

  • Capitalise on their growing brand and reputation for premium menswear hand-crafted in San Francisco
  • Allow for pre-purchasing of products through crowdsourcing – perfectly matching the demand and supply chains
  • Deliver the retail items to customers directly at wholesale price

Now, with two days before the campaign closes, Gustin have massively over-reached their goal. Currently sitting at almost $407,000, Gustin have smashed the target, connecting with almost 4000 new customers and validating not only their approach but also whole product lines.

And all this was done by taking an outside-in view of their business.

Until other retailers can transform the way they think about their business, their customers and the experience they provide, they will continue to struggle with this new world of digital.

The Mayan Apocalypse? No, Just Eloqua’s Early Christmas Joy

Sneaking a last minute deal in before the holiday break, Oracle announced an $871 million acquisition of marketing automation vendor, Eloqua. Representing a 10x multiple on Eloqua’s annual revenues, it marks the first of what is likely to be a string of consolidations in the marketing technology space over the next 12 months. The deal is expected to close in the first half of 2013.

  • A win for Eloqua customers that comes with a catch . This deal looks set to accelerate the Eloqua solution roadmap with Oracle bringing additional focus and resourcing to solution improvements already slated for 2013. That means that existing customers can more readily tap the customer experience functionality that supports front of house operations through Oracle’s existing sales, service, commerce and social foundations as well as the big data and analytics capabilities that are vital to the digital marketer’s credibility. Many Eloqua customers will have made companion investments in Salesforce and will be keen for ongoing reassurance that integration will continue to be supported.
  • Oracle secure a beach head beyond the IT line of business.The acquisition significantly bolsters Oracle’s marketing credentials – adding mature, cloud based marketing automation capabilities to their Customer Experience Cloud offering. Eloqua’s strength has been its strong connection with the marketing departments at its 1200 customer locations, and this provides Oracle’s sales team with a vital beach head beyond the IT line of business. And with the projected shift of technology budget from the CIO to CMO over the next two years, this will be essential to the longer term success of the Oracle’s Customer Experience Cloud and the previous Market2Lead and Vitrue acquisitions.

Why marketers should care

Marketers have fallen behind in the technology stakes – suffering under the weight of outmoded marketing models and outflanked by their fast moving, tech savvy, connected customers. This announcement brings yet another level of change and signals a new wave of consolidation and innovation that will challenge marketers in the year ahead.

On the positive side, the investment in thought leadership and focus on marketing technology coming from the likes of Adobe, IBM and Salesforce is helping to educate and mature the market. This will not only assist CMOs to formulate business cases and justify technology and skills investment through 2015, it also provides fertile opportunity for the marketing automation vendors like Act-On, Hubspot, Marketo and Neolane.

Where next?

Oracle has thrown down the gauntlet to the other enterprise software vendors. Who will blink first?

The acquisition has revealed a gap in the Salesforce marketing offering. SAP is nowhere to be seen. And Adobe and IBM can no longer afford to sit on their hands. Oracle’s bold move may have brought Christmas early to the team at Eloqua, but does it usher in the Mayan Apocalypse for enterprise marketers or represent a new dawn? 2013 is just around the corner.

Eloqua has released a FAQ and an announcement deck that can be downloaded from their blog.

Free Your Instagram Photos with FreeThePhotos

Remember when Flickr was cool? It has the no-brainer business model of $25 per year, in-built community functions like sets, groups and connections, and it helped manage copyright through various licensing arrangements. And the open API meant we could do cool things like

But then it lost its way.

Yahoo! stopped telling us about what they were doing and why. The diehards continued to post their images to Flickr but many others, attracted by easy-to-use apps, newly emerging and vibrant communities and a hipster ethic switched to Instagram, or Path or even to Twitter to share their photos.

When National Geographic suspended their Instagram account, it got serious

Over the lasts couple of days, I have written a couple of pieces analysing Instagram’s change of terms. It would be naive to think that Instagram did not expect a backlash of some sort, but by dumping the early adopters, they are opening the door to a more mainstream audience. The backlash then becomes a form of earned media, creating a social media news story that jumps into mainstream news consciousness.

National Geographic suspends Instagram account Of course, the beatup around photo ownership is actually not about intellectual property – but about the influence we each hold within our social networks. Social judgement’s a vital and highly prized element in a digital campaign, and the change in terms from Instagram opens the door to a level of granular automation that perfectly compliments the shift to real time bidding and automated digital ad targeting via systems like Facebook Exchange.

But when big brands who have made a significant investment in building communities within Instagram take a stand, it’s time for the rest of us to take note. National Geographic’s single image announcement boldly features on their Instagram page – making it clear that the terms of use scheduled to take effect in January were not to their liking.

Next step – migration – Google+ or Flickr?

Now at this time of year, we can expect people to be taking MORE not less photos. And we will be wanting to SHARE them with our friends, families and random social network connections more than ever! So what is one to do? The obvious suggestion is to migrate photos to another service, close your Instagram account and find a new network for your photos.

Google+ has been recommended by some, with its Picasa-based system. But Google has yet to crack the non-tech feel to most of its systems and this is a major barrier to entry for the average non-tech Geek. My choice would be Flickr – and as I have a long standing account, it’s really a non-contest.

Free your photos

If you want to follow me over to Flickr, you can do so using this great new site – free your photos. It takes the pain out of the download and upload process.

  1. Visit freethephotos.com
  2. Visit Instagram.com and login
  3. Visit Flickr.com and login (these steps make it easier)
  4. Login and authorise your Instagram account
  5. Login and authorise your Flickr account
  6. Click the Free Your Photos button

freeThePhotos2It takes a while, but you can set the site to email you when the process is complete. Then it’s just a matter of using the bulk management tools on Flickr to sort through and arrange the images.

But is there a replacement for my Instagram app?

And of course, if you are looking for an alternative iPhone app to Instagram – one with filters and auto uploading etc, Flickr have just released one for iPhone and one for Android. There are also dozens of community sourced Flickr apps for Android available here.

Marissa Mayer will be loving Instagram’s early Christmas bonus

Judging by the number of new connection requests coming through from Flickr, it would appear that there is some shift already taking place amongst my network. Our natural inclination is to establish trusted connections within a new network early. So not only does Flickr benefit from new members, those members are bringing their community strength with them.

Instagram may have unwittingly delivered an early Christmas present to Marissa Mayer at Yahoo! But let’s see what the new year brings.

HT @JohnHaydon