A Wii Kidsperience

When we talk about thinking "outside the box", or when we think of the "experience", this often means that we are trying to make a break with current types and modes of thinking. On the creative front, this means playing with expectation, changing the framing of a story, transforming a consumer’s sense of control or mastery. I often think about this in terms of the P-L-A-Y framework:

P -- for Power

  • Demanding of attention 
  • Testing limits (boundaries around behaviour, responsibility etc) 
  • Controlling the controllable 
  • Belonging

L -- for learning and curiosity

  • Skills development 
  • Negotiation

A -- for adventure

  • Exploring an ever changing world 
  • Actively making the world a better place

Y -- the yelp of surprise and delight

  • Recognition and reward 
  • Self expression

As brands continue to investigate the changing consumer and business landscape prompted by the ever-increasing adoption of social (and mobile) media, strategists need to also consider the idea of “kidsperience”.

Nintendo appear to be following a similar path in their efforts to differentiate their product in the highly competitive gaming console market. As Scott Weisbrod points out, Nintendo are in search of a Blue Ocean. His competitive strategy canvas shows exactly how the positioning is being planned. But the question remains – how does this play out in their branding and advertising works? Take a look here. NO … wait, really, click through – and then come back and share your thoughts. I am fascinated to know.

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The Effectiveness of Digital Branding

Chris Schaumann has put together this excellent presentation on digital branding, with a particular focus on the Asia region. There are some great statistics peppered throughout, including the fact that there is only an average 5% spend on Internet advertising in Asia Pacific (Australia maxing out at 12.2%). But when you consider that 65% of all marketing spend in 2007 had NO effect on consumers and that 86% of consumers don't believe what brands say about THEMSELVES, then it starts to make sense.

Clearly, brands can no longer EFFECTIVELY represent themselves. And with 78% of consumers believing what "other consumers" say about brands, the rise of consumer generated content/comment/analysis will have an impact on the Future of Your Brand. I particularly like the way that Chris breaks down the "new marketing model" into:

  • Transactional marketing
  • Relationship marketing
  • Experiential marketing

But I would add a fourth element -- conversational marketing. This is the marketing that is done ON YOUR BEHALF by consumers to other consumers. And while it is much less controllable, it is certainly "authentic". Will it bring the love back? Only time will tell.

Tip of the hat to Geert Desager.

In a Commodity Market, Good Design is Imperative

glassybabyThe problem with living in "internet time" is that the "new" very rapidly becomes commonplace. Think back 12 months. What websites were you visiting regularly? Which blogs? The velocity of change that haunts our everyday lives means that we are living with the ghosts of old applications that struggle to remain relevant to our ever shifting focus.

When I first looked at Tianamo I liked the interactivity that it offered around search. It was novel. Useful. But the razor-sharp mind of Greg Verdino punctured my enthusiasm -- or rather, asked me to elaborate a little more:

@servantofchaos very cool but what do you think the practical application for 3d search visualization is?

My initial response was that 3D visual search has great application to structured data, especially within the enterprise ... but there was something more. This approach offered something far more insightful.

For what 3D search does is bring good design (interaction, user interface, usability) to bear on what is now a commodity (albeit a very useful commodity). Take a quick look around at Tianamo and you will soon see that the relationships between data points can yield fascinating insight.

As new products and services accelerate through various adoption cycles, spiraling from awareness to adoption with exponential growth, the lustre of "the new" fades. Think about the term "Google" ... which has entered the lexicon as a verb -- we now Google <insert term>, rather than search for it. And with that ready acceptance comes user complacency. It is not that we don't appreciate its value, it is simply providing an acceptable level of service. It fulfils our needs, but no longer astounds us.

However, the future of your brand is dependent upon good design. Good design will ask the restless questions -- it will push you to examine the shifting patterns of consumer/participant behaviour. It will demand that you consider a variety of usage patterns. And it will prompt you to continuously deliver new value. And the fact that it will find hidden gold within the mountain of enterprise data is an added bonus. After all, it is still about surprise and delight.

The Yelp of Surprise

What happens when you see a great creative idea? Can you recognise it for what it is worth? Do you turn away? Do you get shivers, goosebumps or sweats? Does it make you smile or gasp? Any or all of these reactions (or more) indicate that an idea will deliver on the "Yelp of Surprise and Delight" that I discuss in the P-L-A-Y framework.

But, of course, the challenge is not just in the conception of such an idea. It must also follow-through in the execution. For TV that means, a myriad of challenges -- setting, casting, script etc. For digital this is magnified -- call to action, availability, timing ...

Kathryn Schlieben has provided a great demonstration of how this can play out, with this video aimed at attracting the next Gordon Ramsay to the Caterer.com job portal (specialising in hospitality employment).

To deliver a knockout in terms of RESULTS for your brand, it is important to bring all this together in a unified, yet flexible strategy. The P-L-A-Y framework is definitely at work here ... can you see the elements? And gasp! I certainly did.

7 Questions With ... Me

If you are reading this blog, then chances are that you have come across the work of ethos3. They are known for building compelling, story-based presentations for folks like Guy Kawasaki and AMP. You can see, and vote for, some of their latest presentations in the Slideshare "World's Best Presentation" competition (see below).

Earlier this week I was interviewed by Lori Williams from Ethos3. We looked deeply into the world of storytelling, presentations and the connection between the P-L-A-Y framework for brand engagement and its applicability in presentation storytelling. Hope you like it!

A Jurassic Experience

There is something about dinosaurs that captures our imaginations. Perhaps it is their scale, or their seeming impossibility. Perhaps there are remnant echoes buried deep in the human unconscious that reminds us that these great monsters once ruled the world we stamp so carelessly upon.

But what would happen if you came face-to-face with a dinosaur? Would your heart skip? Would your instincts overrule your rational responses? What is the story that you would tell? Luc Debaisieux describes such a situation:

Imagine you are visiting the Natural History Museum of LA with your kids. You take a gentle turn into a hallway and come face-to-face... this dinosaur, looking almost as alive as you and me. I love the reaction of the adult coming from another way who seems to really freak out because of the realism of little-big-dino-boy. That... is definitely some kind of an experience.

These days we talk about "traditional" agencies being dinosaurs. But perhaps they have only been sleeping and will awaken to remind us all of their power to tell stories, to surprise and delight and create truly unique, human responses.


Extinct, my ASS! from The Original Joe Fisher on Vimeo.

A Man's Got to Do What a Man's Got to Do

DrhorribleBeing a lover of good storytelling I live a life of disappointment between the hours of 8pm to midnight. With a vast array of low-rent, poorly executed television, there is little wonder that I turn my attention to the plethora of quality (and low-rent) content available online. And while I am sometimes appalled by what I see online, I have the control to simply move quickly to something that at least offers the promise of an engaging storyline, believable characters or even a toe-tapping number or two.

And given that Josh Whedon, the master storyteller behind the Buffy the Vampire Slayer, Angel and Firefly series has just released a new series, there was reason to hope. But where can one find this? I scoured the TV guides only to be beaten into a dull submission by old formats and "celebrity talent". At last I turned to Twitter to find salvation -- and it came to me in the shape of something horrible. Dr Horrible.

That's right. Josh Whedon's newest series is available exclusively online. You can watch it streaming via the innovative Hulu format or download via iTunes. And at 15 minutes an episode, if it doesn't capture your attention, you haven't wasted your valuable time -- quality content is only a click away. Just a shame they didn't add interactive channels to the format.

But, it just makes me wonder about the future of media. And the future of brands. And it seems, the answer is the same. Content. How else do you think you will attract the slim attention of audience 2.0? Time to stop reading and start participating.

Spike Playing to Win

As I discussed in The Future of Your Brand is Play, brands need to take a different approach to engaging with those formerly known as "the audience". In the US Spike TV is screening the whole Star Wars series and have a comprehensive, integrated promotional strategy in place. One of the activations is shown below. Makes me think that playing gold with "The Shark" would be a cinch after all.

The Evanescence of Social Media

In marketing/advertising we talk about changing behaviour. We speak of trends, present analysis and peer into the near horizon of our own timelines. We blog about the changing of consumer experience, discuss demographics, strategies and new ways of measuring reach, frequency and engagement. And in amongst all this conversation we are building our own edifice to social media -- shouting, talking and building, word by word, our own empire. But I wonder, is this all sounding so hollow?

We are the hollow men
We are the stuffed men
Leaning together
Headpiece filled with straw. Alas!
Our dried voices, when
We whisper together
Are quiet and meaningless
As wind in dry grass
Or rats' feet over broken glass
In our dry cellar
-- TS Eliot, The Hollow Men

If we take a look at the shapes of these stimulus, if we examine the state of BEING rather than the active state of PERFORMING (in our roles of employer, employee, creator, listener, receiver, etc), then we may wonder at the particular historical moment in which we have found ourselves. The popularity and rise associated with "reality TV" shows such as Big Brother and even Eurovision only hold sway momentarily, never to be repeated in the future -- for the interactivity, voting and audience involvement is as transient as the beep notification of an SMS alert.

And while our cultural artefacts are being produced at ever greater rates, the co-creation and location of their meaning appears to be increasingly bound up in the evanescent energy of this "interactivity". David Cushman, for example, cites a press release claiming that:

More video material has been uploaded to YouTube in the past six months than has ever been aired on all major networks combined, according to cultural anthropologist Michael Wesch. About 88 percent is new and original content, most of which has been created by people formerly known as “the audience".

However, as Alan Kirby points out in this article on Postmodernism (via Amanda Chappel):

A culture based on these things can have no memory – certainly not the burdensome sense of a preceding cultural inheritance which informed modernism and postmodernism. Non-reproducible and evanescent, pseudo-modernism is thus also amnesiac: these are cultural actions in the present moment with no sense of either past or future.

In the place of Postmodernism, Kirby argues for a new defining cultural moment -- pseudo modernism. Identifying 1980 as the turning point, the pseudo modernists can also be seen as those generations succeeding Generation X -- so called Generation Y or Millennials, though like anything, is more likely to relate to a mode of being than to an age/demographic group. Kirby's pseudo modernists are spookily devoid of agency, caught in the neverland between the capacity to effect change and the overwhelming minutiae digital interactions:

You click, you punch the keys, you are ‘involved’, engulfed, deciding. You are the text, there is no-one else, no ‘author’; there is nowhere else, no other time or place.

But if this is the case -- if the central seeding authority of the pseudo modernist is "cluelessness" -- a contrasting capacity to see and act on a big picture but an inability to act as an individual (or in community), then the antidote may well lie in the social media interactions that are their cause. For while "engagement" may well mean contributing to a social action in a far off country (perhaps distributing our own agency into the network of strong and weak ties), the proliferation of "real world" meetups and the intensity around them may provide some small cause for optimism in the bleak sea of pseudo modernist reality. This desire to capture and contain the fleeting ephemera of social interaction has driven the popularity of "live blogging", the collating and curation of "favourites" via del.icio.us and other bookmarking sites and the use and sharing of photographs, videos and so on. And while the production fails (and always will) in its effort to capture the live moment, we can be in danger of focusing too much on product over process -- emphasising the cultural or social aspect of end result over being in the moment.

However, I have a feeling that the artefacts of this new reality are yet to be realised for their value. For while it is easy to discount the quality, merit or even longevity of much that passes for cultural production in the current era, perhaps it is time to re-evaluate what can and should be considered important.

The disbelief in grand narratives that Lyotard identified with the postmodernists is a handy tool when it comes to thinking through our current consumer/cultural moment. And I have a feeling that Generation Y will prove to be more culturally heretical than they might at first appear. After all, the Internet with its hypertext and self-spurning evolution could well be considered the defining achievement of the postmodern generation. But the WAY in which future generations use, activate and build upon the Internet, its applications and social, technological and intellectual networks will have far reaching effects for our cultures and for us as individuals. This generation who have been "always connected" are bound to rethink society in fundamental ways.

This has certainly got ME thinking!

Calling All Marketers -- Inspiraton, Anyone?

InspirationAnyone Following up from the Microsoft teaser, the full-length video is now available.

With the first instalment in this series entitled The Breakup, the intention was to raise debate. Microsoft boldly tackled the issue around the shifting nature of the consumer-advertiser relationship, and invited marketers into the conversation. It certainly was not the type of communication or advertising I expected from Microsoft -- and it did capture a lot of attention at the time of launch.

But with this sequel there is a wholly different challenge. Geert Desager and Kris Hoet are clearly taking another step -- to facilitate the establishment of a marketing community (moving from conversation to action?). In the process, they are taking a sweep at brands, agencies and all the folks who inhabit them. There are some great lines, including "I tried to look up that Web 2.0 thing you told be about, I just couldn't find the exact URL". Let's face it both agencies and marketers are easy targets (and we provide so much fodder) ... so you are bound to raise a chuckle or two.

However, if you do want to move beyond the banter, the site Get Inspired Here is the place you can go. Over the coming weeks (and in the wake of Cannes), there is bound to be plenty of discussion, taunting and maybe even a little creativity. Get your full feed here. Hopefully there are more surprises in store!

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