Category: Storytelling

When Your Brand Tells My Story – P&O’s 175th Anniversary

Digital Strategy, Social Media, Storytelling, Strategy, The Social Way

About four years ago I started looking at the future of brands. I wanted to explore in a series of articles what I felt was coming down the track – and to think through the implications from a branding point of view. I decided back then, that there were five key aspects that marketers would need to address:

  1. Play – how do we bring a sense of playfulness and engagement to brands – particularly in the “digital” space
  2. Micro – understanding the power of small interactions and the way these customer interactions crush the slow moving “big idea”
  3. Performance – what does it mean for a brand to “live” in a digitally-connected, always-on world
  4. Content – how content is at the heart of your brand (whether you know it or like it – or not)
  5. You – the personal dimension of branding – and what I now call “the social way”

Interestingly, I still hold these elements in my mind when I look through various campaigns and digital programs that flash across my various screens. And for better or worse, most advertising or the digital equivalent leaves me cold, detached, emotionally vacant. Every now and then I do, however, see cause for hope.

The P&O microsite celebrating 175 years of cruising history is one such ray of hope. There’s a touch of playfulness (and even some elements of the P-L-A-Y content model), micro interactions in the form of passenger stories and images, the potential for commentary and interaction, and a nice easy-to-use microsite.

Edge_P&OCruises_175 Years_Image3 copy

But this is still seems to be a brand under management rather than a truly “social brand”. Surely there are thousands of stories of P&O passengers that have already been shared on social sites like Flickr, Facebook, Tumblr or YouTube – could it have been possible to tap into what already exists? Perhaps orchestrating the permissions etc was beyond scope or budget … and yet, I wonder how a more open platform might have seen the number of submissions leap ahead – or generate more buzz around what is a great storytelling idea.

ThisIsSydneyNow

Contrast this, for example, to vibrant immediacy of the visual storytelling offered by This is Sydney Now. Drawing on the Instagram API, it shows in real time what is being tagged and shared on that photography-inspired platform. It’s voyeuristic, messy and highly addictive. To have your photo appear, all you need to do is to take a photo on a smartphone and include the geo-tag location information (a simple on/off option in the Instagram app).

Now imagine if there was 175 years of that sort of storytelling available? Now that would be a story to blow your mind.

Selling the Vision Not the Technology

Storytelling, Strategy, Videos, Web/Tech

I have worked in technology marketing for many years – but I also worked in FMCG and QSR marketing – and the same holds true for any initiative. You have always got to veer away from telling the story of HOW.

The story of HOW is attractive for marketers because “how” is often the greatest business investment. In technology companies, the “how” is your sunk costs – investment in the development process, the computer hardware and the partnerships that you needed to create your new product. And because the bill can reach many millions – or even billions – very quickly, there is much riding on it.

But the story of HOW is an internal story – at least at first. And in the sales/marketing process, it’s a “convincer” – most effective during the consideration or conversion phase of the marketing funnel.

But people – and by people, I mean “your customers” – don’t buy HOW. They buy WHY. If you are not focusing on the WHY story, then you are not inviting your customers into the conversation (and by conversation I don’t mean a hashtag) – it’s the vital first step. Just watch Simon Sinek’s riveting video on the subject.

That’s why I love the way Google have been positioning Google Fiber – a different kind of internet (100 times faster than today’s average broadband). It’s only available in Kansas at present, but if you click your heels three times, you may well find it appears in your city too. Of course, here in Australia, we are patiently waiting for the rollout of the National Broadband Network.

Make no mistake, I am a fan of the NBN. It is vital infrastructure that will allow Australia to compete with global, connected markets well into the future. And no, no matter how beefy your antennae are, wireless WILL NOT cut it. But so far, when it comes to the NBN, we’re getting an awful lot of HOW and WHAT but almost no WHY. It’s like the marketing is stuck in 2nd gear – watch the first half of the Google Fiber video clip below.

Until NBNCo changes gear, they will find it slow going.

Dodge Shows Startups the Power of Advertising

Branding, Startups, Storytelling, Videos

There is no doubt that Dodge and the team from Wieden + Kennedy have produced a great piece of advertising for the Dart. But as I was watching it … as I was listening to the sparce copy that was voiced with just the right amount of self-deprecation and assurance, I couldn’t help but think that it was describing the world of the startup entrepreneur.

Watch it – because it’s great. Then, play it again and listen with your eyes closed. Don’t think cars. Think startups.

What do you hear?

Start with a simple idea. Stop thinking. Start doing … Drink more coffee. Build a prototype. Mould it shape it. Hate it. Start over …

Now, despite the hype and energy around startups, I often wonder why they don’t take a small proportion of their often overblown valuations and invest in advertising. And I don’t mean advertising for themselves … I mean in brand building for the sector. Surely there are some grand stories to be told and some people to inspire.

If the car industry was the powerhouse innovator of the 20th Century economy, then surely we should look to the startup industry in the 21st. It’s about time we told some stories.

Vibewire’s fastBREAK Featuring Dan Ilic

Innovation, Storytelling, Vibewire

On the last Friday of every month, Vibewire in partnership with the Powerhouse Museum, hosts #fastBREAK – a breakfast event featuring young innovators and creatives. This is not just a chance for people to “pitch” to the assembled audience of curious business people, artists and entrepreneurs – it goes a step deeper – challenging the speakers to share something deeper – to share a sense of purpose.

Last Friday, with the umbrella theme of “Rage”, five speakers again assembled to engage and entertain the audience. On the bill was well-known comedian and performer, Dan Ilic. Through storytelling, anecdotes and a spot of culture jamming, he showed just how young innovators are challenging the norms, the political narratives of our times and moving from “rage to action”.

The next #fastBREAK will be held slightly out of sequence – on May 18. It is part of the Sydney Writers Festival and promises to be literary, challenging and more than entertaining. It’s like a breakfast that’s good for you …

And don’t forget – the event is sponsored by the pastry gurus from Black Star Pastry in Newtown. It’s the best $10 you’ve ever spent in Sydney! Be sure to book early!

Topic Talks Unleash the Storytellers

Conferences, Storytelling

We’ve had TEDtalks and we’ve had Ignite – we’ve had Vibewire’s fastBREAK and we’ve had TEDx. All these events have a number of elements in common – they require the speakers to deliver short, focused talks. They promote presence – being in the room, and they honour in-person storytelling.

But while these event formats have been successful, for the most part, this format of short, sharp, in-person events have remained on the periphery of our culture. TED attracts an elite business focused crowd and Ignite appeals to the startup and innovation communities. fastBREAK is about creating an intergenerational conversation on important topics of our times – and TEDx seeks to make the TED brand experience more accessible while maintaining an air of exclusivity.

And that’s what is so interesting about the new Topic Talks series (April and May 2012). “For the passionately curious” this series of talks kicks off with Ray Martin, Thomas Keneally, Gretel Killeen, Patrick Lindsay and Sebastian Robertson. And they are physically accessible – with dates set for the Cremorne Orpheum theatre, Parramatta Riverside and Randwick Ritz.

It’s a great opportunity to hear accomplished storytellers – but I am equally interested to understand where the series may go in the future. It would be great to hear from under-represented voices.

Vera For BBH – How to Get a Job in Advertising

AgencyWorld, Authenticity, Social Media, Storytelling

For the most part, CVs are dreary to write and worse to read. They are uninspiring, linear and don’t lend themselves to the kind of storytelling and experience that capture our passions, skills or abilities. So when I hear of an interesting approach or idea to snaring a job, I love to lend support.

In late 2010, Katherine Liew from Adelaide won an internship with Standard Chartered Bank in Singapore – out innovating thousands of others to become the “world’s coolest intern”.

And when Simon Kemp shared a link to the Vera for BBH campaign, I had to learn more.

Vera4BBH2 Now we all know how hard it can be to land a gig in any agency – but BBH is one that is known for quality work. It attracts the best and brightest. So Vera set her plan in motion – a Facebook page, Twitter account, a slew of content, some seeding and some outreach. Her plan, obviously, was to start a revolution – a pink sheep revolution. As she says on her Facebook page:

Dear BBH,
I have seriously considered jumping through various hoops like a circus animal to get your attention – like the rest of the black sheep wannabes.
For three days, I have tried to think of ideas that will impress you and I have lost much sleep trying to fit in with all your black sheep. Somehow, that didn’t sit right with me. I was looking to fit in and be awesome? It sounded like secondary school all over again.
I’m sorry but I can’t do it. I’ve been the sheep in BRIGHT PINK WOOL for as long as I can remember and I’m slightly worried that my kind are unrepresented in this world.
I guess my question then is, Why aren’t pink sheep being considered for this internship?

And three days into the campaign, Vera has a page launched, some quirky, on-message content and attracted the attention of the local social media crowd in Singapore. 

Vera4BBH

I love that Vera defines herself as different from the oh-so-run-of-the-mill black sheep (after all if one works in advertising one must wear black … note to self: check wardrobe). But the big question – is this enough to get the job?

Here’s hoping so … pledging your first pay cheque to a charity is not a bad way to start a professional career. Passion and purpose. Play to win. Love it.

How and Why to Give an Ignite Talk

Conferences, Storytelling, Videos

Each year the ignite conference runs events around the world. These short form conferences allow speakers 5 minutes and 20 slides to tell their story. It’s a challenging and dynamic format – the slides auto-progress each 15 seconds – so it keeps the speakers and the audience on their toes.

But many of us find the idea of public speaking confronting. What would we speak about? And then there is the time – five minutes is such a short period of time, right? In this 5 minute Ignite talk, Scott Berkun reminds us that the Gettysburg Address – Abraham Lincoln’s famous speech (“four score and seven years ago …”) – takes only two minutes to deliver. He also explains where you can find your story (hint: you already know it), how and why you should share it, and why you’ll be good at it.

Check out the video, then look for the next Ignite in a city near you.