An Enchanting Business Book

I read a lot of business books. Not as many as my friend, Drew McLellan (who seems to be a reading machine), but quite a lot.  I read them because they give me thinking time away from the computer – and because they force me to think in a sustained way, about a topic for an extended period. In this way, books remain – for me at least – an important way of continuously learning.

I once heard that the average American reads a book a year. Amazingly, Australia seems to care so little about books we don’t do studies of this kind (so I have no comparable figures)! I try to read a book a month (sometimes more). In five years time, that other person will have read five books. I’ll have read 60. That makes a huge difference.

Despite the books that I read, and despite the fact that they are written by brilliant people, most business books fail to capture me. I’m always looking for that little something extra in the writing. I’m looking for a little enchantment. The enterpreneur’s entrepreneur, Guy Kawasaki, understands this – and in his new book, The Art of Enchantment: How to Woo, Influence and Persuade, he had me from the first line -  a quote from economist John Maynard Keynes:

The difficulty lies, not in the new ideas, but in escaping from the old ones, which ramify, for those brought up as most of us have been, into every corner of our minds.

This is a business book that not only instructs – it does what it says on the label – it enchants. The book constantly challenges us by taking a turn when the road ahead seems straight. I often think of this as a way to “surprise and delight” people – but enchantment goes deeper. Where '”surprise and delight” hovers on the surface – as the effect – enchantment is that fundamental transformation that takes place in a person. It changes our hearts first and then our minds.

But how does this happen?

Guy takes observations of the business landscape, overlays them with analysis and then provides a step-by-step explanation of how enchantment can be used in each of these business scenarios. He explains how to enchant your employees, your boss – or anyone you come in contact with. The book shows the steps you can take to look deeply and act deeply – to create change and make it last. After all, you can’t make someone do something – they have to want to do it. The key to this, of course, is Enchantment. Use it wisely.

enchantment-infographic

You Don’t Send Me Link Love Anymore

You hardly talk to me anymore
When I come through the door
At the end of the day

Ah yes, the deep tones of Neil Diamond and a recent email prompted a touch of reminiscence. You see, back when I started blogging, it was a different world. Blogrolls were important. They were a recognition. A mark of respect.

And a link! Well, linking to someone meant something. It was far more than a cursory tip of the hat acknowledgement. It meant more than a tweet. Sure, there’d be traffic, but there was something more involved. Something greater than just one blog linking to another blog, one writer doffing the hat to another. We were building communities. We were creating trust. And we were learning with every word, link and click of the mouse.

But then a funny thing happened. The community exploded. We stopped our childlike exploration of everything and anything. We narrowed our vision and our attention to those who reciprocated. We sharpened our word axes and dialled up Twitter. Some of us fell out of blogging – or just became too busy with the business end of this new social world to find the time to write. Communities and constituencies had formed and moved.

Even in my own writing I link less than I did. I riff-off others far more infrequently. It’s not that I don’t still read the folks in my blogroll – like Olivier Blanchard, Drew McLellan, Neil Perkin, Mack Collier or David Armano – it’s just that they are in my RSS reader (and yes, I still use Feedly). And it’s not that I don’t watch CK’s video on innovation or dig through Julian Cole’s Facebook stats and insights. It’s that this social world is a whole lot bigger now.

And while there are still some very big fish in the pond, it seems we’re all now swimming in an ocean. Try boiling that!

How Much Does Social Media Cost?

There are plenty of articles around that talk about what it takes to get started with social media. Heck, I’ve probably even written a few myself. After all, anyone – with the exception perhaps of Gerry Harvey – knows that the barriers to entry to social media are very low. You need a computer and a connection to the internet. Oh, and maybe an hour or so.

In that hour you will be able to create a blog, a number of profiles, fan pages, accounts and maybe even link them together. But then what?

Well, normally I’d say:

 

STOP

 

right

 

there

Do your research, think through and align your strategy and then proceed. But presuming you’ve jumped in feet first …

That’s when you either start spending some time (and yes, time is money) or you hire a consultant or an agency to help you out. But what are the ballpark figures you need to budget for? Think about:

  • The profile of your business customers – where they shop (yes, online), where they get their information, how they qualify their decisions and where they rate, compare and review products. In short, what is their digital footprint
  • What resources/time/people do you have in-house that can “own” your social media project
  • Decide your level of commitment -are you testing the waters, piloting a concept, building on previous efforts, building a platform for business growth
  • Write down your top three objectives

Once you have this basic information, Mack Collier has written an excellent article disclosing the type of prices charged for various social media related services. I have summarised the prices here, but added in my view of what you are likely to see here in Australia. These prices are not LARGE AGENCY prices – and are more likely to be found amongst the boutique agencies and individual consultants. Also, the quality and amount of creative design will impact these costs – good design costs good money.

Remember, you get what you pay for (generally) – and be sure to ask for details or references regarding the last three social media projects your consultant/agency has worked on. Be sure to go through and read Mack’s whole article and subscribe to his excellent blog.

Blogging Range My view
Full service – launch, content creation, comment moderation management and response 1000-12,000 10,000-25,000
Launch – content creation and launch 1000-8000 5000-10,000
Ghost writing (per article) $50-$500 $100-$500
Twitter    
Full service – launch, content creation and customer interaction 1000-7500 2500-5000
Facebook    
Full service – launch, content creation and customer interaction 2000-9000 5000-10,000
Strategy    
Comprehensive strategy and content creation 3000-20,000 10,000-30,000
Social media strategy audit of existing approach 2000-10,000 10,000-25,000
Consulting (hourly) 50-500 50-500
Training    
1-2 hours 500-5000 500-5000
4 hours 1000-10000 1000-10000
Full day 2000-50,000 2000-50,000

Top Tweets of 2010

tweetsof2010
Twitter’s year in review for 2010 has listed the top 10 most powerful tweets of the year. My favourite of the list comes from @BPGlobalPR. But I also have my own favourites … which I keep track of through the year. Here are my top six.

This is like the Triple Word Score on Twitter. Derek Jenkins, Nick Hodge and Scott Rhodie all in one delicious package.

tweets-ozdj

This one from Connie Reece still makes me laugh.

tweets-connie

Robert Campbell endears himself to yet another community.

tweets-campbell

Michael Specht talking career aspirations …

tweets-specht 

Annik Skelton’s always vying for a spot on any top tweet list. Here’s one from her vast repertoire.

tweets-neek

And finally, Peter Flaschner reveals the issues with having like names on Twitter – eww indeed!

tweets-flashlight

Do you have a list of favourite tweets? Who / what works for you?

Undercover Innovators: Ian Lyons

I am always amazed that we often look overseas for inspiration or leadership before looking closer to home.

I see people being flown in to Australia from all over the world – to discuss topics, ideas and innovations. And while this is great. Inspirational even. It’s also disappointing to see that we ignore, fail to promote or support the innovation that is occurring in our own backyards.

Now, to be honest, I have also benefited from these types of programs. For example, I recently travelled to the US to speak to 50 of GE’s top global executives on the topic of digital and social media strategy. It was fascinating and challenging – and all over in a couple of hours.

But you’d be surprised who and what you can find close by. Sometimes you just need to scratch the surface.

This is partly why I am involved in youth not for profit, Vibewire – and a strong supporter of their monthly Fastbreak program (showcasing young innovators and entrepreneurs). It’s a constant reminder of just how talented and innovative people (and young people in particular) can be.

And it is also why I have started a new, regular section on my blog. Undercover Innovators is dedicated those talented people doing interesting and challenging things, often far away from public view (or in a niche area). I want to explore the way ideas can keep you awake at night, and what you need to do to make them a reality.

Last week I had the pleasure to speak with Ian Lyons, founder of SocialFocus.com.au, about his passion for innovation and the work he is doing with the Sydney Festival. Sorry about some of the sync problems – I blame Ian’s iPhone – but only marginally more than I blame my Flip video. Hope you enjoy!

 


Undercover Innovators looks beneath the surface to find and share the stories of innovators that you may know – or may want to get to know better. If you know someone who is a good candidate, be sure to drop me a line!

Is Katherine Liew the World’s Coolest Intern?

different1 Standard Chartered Bank in Singapore has been running a competition to find the world’s coolest intern for their mobile banking team. The winner of the competition gets a six month paid internship, some training in social media and a bunch of other perks. Sounds great, right?

Well, the competition is closing tomorrow, and the only Australian to make the final top 10 is Katherine Liew from Adelaide. Not only has she kept a campaign diary of her social media efforts, she has produced YouTube videos, and suggested product improvement ideas. She even writes a fashion blog.

And in case that doesn’t sound like enough, here, in her own words she covers off the other activities she has been undertaking WHILE finishing a law degree:

I’ve also been a part-time marketing freelancer/consultant for most of my uni career, quietly creating content and generating ideas in NFP, media, tech retail and health. I’ve also volunteered a lot of time for causes I believe in, such as being a Communications VP for AIESEC, Project Manager for GAPS Australia and intern for CSR Asia Singapore.

One of the things that I love about my (volunteer) work with Vibewire is coming into contact with inspiring, innovative and entrepreneurial young people. There’s plenty of them out there – and Katherine Liew is a great example.

I have a feeling that if she doesn’t win the world’s coolest intern spot in Singapore that there will be plenty of others willing to take her on.

Best of luck, Katherine!


Undercover Innovators is a series of articles that shares the stories of individuals who often fly under the radar.

The Very Unofficial Facebook Privacy Guide

One of the inspirations for the Age of Conversation books that Drew McLellan and I have been publishing over the last few years is the concept that we are smarter than me. And every day, I see yet more evidence of this … that someone, somewhere out there has an insight, a piece of knowledge or a “social object” that perfectly solves a problem.

As a case in point, Angela Alcorn has put together this fantastic, unofficial, guide to Facebook Privacy. And in a time when the blurring between public and private, and between private and professional is causing us all some concern, this is a very useful and timely publication.

Download the guide from the MakeUseOf.com website – and be prepared to be surprised. Your most personal information may well be being shared with people you don’t know (or don’t want to know).

A tip of the hat to Ian Farmer for this awesome guide.

When the Story Gets Personal

Some time ago, Paul Isakson took a walk on the wildside.

He recently presented his journey – a personal journey with professional insights – to the Planningness conference in Denver. He explains How you can wander with purpose – how you can begin to look at your own life with the framework of storytelling.

One of the wonderful observations that Paul unearths in this is the clear connection between purpose and story – between the personal and the professional, and the almost-always murky chaos that we call our lives. In a way, perhaps, he’s asking What’s the Measure of a Life?

This is a pared back presentation. It’s pure text (which I love) – and it resonates. Read through the 40 slides. It will take you less than five minutes. And it will remind you that “where you do what you do matters a lot”. It certainly does. Make sure your day today is full or purpose – and intensely personal. You owe it to yourself.

Change Your Briefs

I can remember hand coding my first “proper” website. It was for a small business that I was running out of an artists’ studio on a dilapidated pier. We specialised in helping publishers move from the print to the new web-ready world. Well, it was almost web-ready – it was the days when there was “an Internet” and a “World Wide Web” – and they were two different things. They were completely different experiences.

Being impatient and a risk taker, I bet my money on the graphical world wide web and created a website. It felt like I was working at the edge of the world – and in a way it was.

Fast forward to 2010 and it is a vastly different world. Knowledge of “the web” and how it works is far more widespread. Indeed, it has spread far beyond my own meagre expertise. There has been a massive transformation in the shape, technology and the platforms that enable our polyphonic internets – perhaps matched only by the huge shift in the way in which we use it. (And I do mean “use” in a very loose way.)

However, the way in which digital agencies are “briefed” has remained relatively static. Gareth Kay suggests that it is time that we changed our briefs – and has put together a great presentation, PostDigitalBriefs, that challenges us to do just that. But best of all, Gareth provides us with a way forward.

Take a good look through the presentation yourself, but my key takeouts are:

  1. Know what we want people to do
  2. Understand which behaviours we want to shift
  3. Differentiate and articulate your social mission vs the commercial proposition
  4. Identify the triggers that will prompt people to share
  5. Make it easy for people to participate
  6. Know where your constituents are and the social rules that operate there

Postdigitalbriefs2 – August 2010

View more presentations from Gareth Kay.

 

Activating Your Social Brand

It is no simple matter activating a brand in a social space. I don’t mean setting up a Twitter account or a Facebook fan page – I mean bringing the brand to life by tapping into the subtle (and not so subtle) brand values that lend themselves to expression. On the “social web”, however, we aren’t just looking for (or expecting) your mission statement, your campaign aims or your branded entertainment. In the words of the Cluetrain Manifesto:

If you want us to talk to you, tell us something. Make it something interesting for a change.

Russell Davies and crowdsourced teams from around the world took this notion of “interestingness” to a new level with the Interesting conferences. (I was involved with the first two here in Australia – and they were fascinating!) But it is one thing to be interesting and quite another to push that interestingness to something that seems to live and breathe – and take on a life of its own. It draws on the art of storytelling – but goes a step further – there – into the unknown space where we might just get to learn a little about each other.

I have written about Marcus Brown before – his characters, storylines, commitment and energy. But there is plenty to learn in the way that he imagines, designs, inhabits and performs the characters that he creates. And this presentation is his own personal homage to the creative process – representing four years of “after work work”.