Southern Rail UK Breathes Life Back into Social Media

Topics of conversation have become depressingly heavy across most social media channels. What with Brexit, Trumpmania, Climate Change and a general sense of dystopia pervading Twitter and Facebook, not even the #inspiration hashtag of Instagram can compete. Years ago, when I worked on digital and promotional strategy for McDonald’s, we’d constantly return to...

Uncertain? You’re Not Alone at Vibewire’s #fastBREAK

If there is one thing that we can all agree upon, it’s that we all feel UNCERTAIN. It could be about work. Our partners. Our future. Do you have a calling or a mission? Do you feel out of touch? Let down? Discombobulated? Chances are, you’re not alone. In fact, Vibewire’s upcoming fastBREAK breakfast on 27 May at 8am, is your chance to find out just how...

Lufthansa Takes You on a Virtual Journey

One of the key marketing challenges that we face in the customer journey is moving from awareness to trial. That is, we want potential customers to “try out” our products or services. This can be particularly challenging when your product or service has a substantial price tag attached. Think of travel. There are a whole series of steps that we go through when...

Creating New Business Patterns for Social Impact

I have always believed that a sense of purpose would drive change, no matter whether that change was behavioural, economic or cultural. And as such, my work in marketing has always been driven by an interest in psychology, behaviour and action. The reality is, is that I am curiously interested in people and what makes them tick – not in the things that they...

IT’s Big Secret – Platforming: Bringing IT and Marketing Together

The big IT companies have a secret. And it’s a secret that can radically transform your business. For the last decade or so, technology has been converging – with different technology stacks coming into alignment, sharing interfaces, connecting data and improving the process of software development and deployment. As a result, we have seen huge improvements in...

Bye, Bye Buyosphere – A journey of disruption, disrupted

Focusing on the customer journey is never easy. After all, customers are fickle, transitory, loyal and contradictory. I am somebody’s customer. You are. We are all somebody’s customer. And being a customer is an emotional experience. We buy on whim, impulse or trigger. We may plan, research and save as long as we like, but decisions can be swayed by friends,...