Thinking Ahead of the Agency Curve

Many years ago I was setting up a digital team within an agency and a great brief came across my desk. It was a make or break opportunity. It came from our largest client and it took quite a deal of negotiation to even be included – and all eyes turned towards what was then, a fledgling capability. The brief asked clearly and simply – “should we build our...

How to Get Your Board Onboard with Digital

When the eConsultancy/Marketo State of Digital Marketing report for Australia and New Zealand was released recently, it revealed a number of worrying trends. Not only was knowledge of digital ranked as “very poor” in 10% of organisations – up from 4% in 2014 – but a massive 63% rated this knowledge at “Okay” or less. Only 7% rated their digital knowledge as...

Autobots, Decepticons, Technology and the New World Order #MarketingNation

We all say that the world has changed. That the customer is at the centre of our business and marketing strategies. We say that our marketing teams are going to spend more on technology than our tech teams. And we say that customer experience is at the heart of what we do as businesses. But is this all talk? Or is it smoke and mirrors? On Friday, August 28,...

When a Brand Ambassador Takes Control

They say that you can’t control social media. They say that the message is in the hands of your customers. But is it really? What happens when that customer is on your side. And which side, exactly, is that? During the US summer, Target received a range of online complaints about gender focused signage. In response, the company decided to take on the feedback...

The State of Social Media in 2015 – A Future Business Roadmap

I do love a review of social media. It reminds me of how far we’ve come and maybe gives an inkling of where we might go. It can also provide a guide by which you can assess, review and benchmark your clients and their activities. BUT. And with social media there is always a BUT. For the vast majority of those who work in social media roles, or who work in...